The Call Center Patient Access Representative at the Ophthalmology Clinic must provide coordination for all aspects of patient care and have an in depth knowledge in all the functions of the Admitting Department in addition to providing a high level of service. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Candidate must mutli-task between identifying areas for improving patient relations, ensuring that quality control standards are met, while providing extensive personalized customer service and executing KNOWN standards. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs.
Minimum Education:â¢High school graduate or equivalent evidence in file required Minimum Experience/Knowledge:â¢One year of customer service experience.Required License/Certification:â¢Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
Internal Number: REQ20093086
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.