Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Performs both clinical and managerial duties. The Ultrasound Supervisor is expected to provide a portion of effort towards clinical activities, with the remainder dedicated to managerial duties. The Ultrasound Imaging Manager will determine the clinical and managerial effort levels for each modality and location.
Serves as the principle subject matter expert on their respective imaging discipline/modality. Working with patients, patient family members, imaging technologists, physicists, imaging faculty, administrative support, and imaging leadership, the Ultrasound Supervisor continuously evaluates and strives to improve operational efficiency and quality of service. Works with supervisory and management colleagues across the Institute as well as network affiliates to ensure seamless communication and coordination across imaging disciplines and location of services.
Works with the Ultrasound Imaging Manager to develop daily staffing assignments and process requests for vacation, personal days, leaves of absence, etc. Manages unexpected vacancies (sick call, bereavement, emergent situation, etc.) and effectively adjusts staffing schedules with contingency plans. The Ultrasound Supervisor will serve as a secondary backup staff and participates in clinical duties to ensure business continuity.
The Ultrasound Supervisor will work directly with the Ultrasound Imaging Manager to develop and implement strategies to achieve volume and revenue targets while managing expenses with an added goal of improving cost efficiency.
Working with clinical research and educational staff, the Ultrasound Supervisor will assist in the implementation of technical procedures and imaging protocols specified in clinical trials as well as educational activities.
The Ultrasound Supervisor will provide support to the Ultrasound Imaging Manager for all Human Resources related work including developing/assessing staff needs, recruitment, initial and ongoing training, professional development, and staff engagement and retention activities. The Ultrasound Supervisor will provide the Ultrasound Imaging Manager with feedback on staff performance and assist in the completion of competency assessments.
Oversees daily Ultrasound operation to ensure all regulatory and accreditation requirements issued by agencies that include, but not limited to the Centers for Medicare and Medicaid Services, American College of Radiology, The Joint Commission, and the Massachusetts Department of Public Health Radiation Control Program. Areas of non-compliance are reported to the Imaging Manager, and the Ultrasound Supervisor will assist to resolve the issue.
Provides immediate support to address patient/family feedback and complaints by working with Patient Family Relations team. Assists the Imaging Manager by participating in investigations, such as a root cause analysis, identifying opportunities for improvement, developing and implementing corrective action plans, and communicating with the patient and/or family member.
Participates in quality assurance/quality improvement activities, patient satisfaction, timely appointment access, etc. and develops improvement plans if results are not meeting expectations. Assesses equipment performance, troubleshooting technical issues, and coordinates necessary maintenance activities (service calls, PMs, etc.)
Communicates imaging service disruptions and restoration activities to clinical staff and applicable customer bases.
The Ultrasound Supervisor will be assigned to serve as a point of contact for a particular imaging location but will be expected to travel and work at other locations on occasion.
Performs all other duties and responsibilities as directed.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
Must be a graduate of an accredited imaging technology program (e.g., Radiography, Nuclear Medicine, Sonography, or MRI).
Associate's of Science or closely related degree is required (Bachelor's or Master's degree preferred).
Current certification and/or registration in the applicable imaging discipline required (e.g., ARRT, NMTCB, ARDMS).
Current Massachusetts Radiologic Technologist License in the applicable imaging discipline required (except for MRI and Ultrasound supervisors).
3-5 years hospital-based experience in an imaging discipline.
2+ years of management or leadership responsibilities preferred.
Current BLS certification or must obtain an active BLS certification within 90-days of hire.
Internal Number: 2020-20535
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.