We are seeking a Patient Billing Specialist to join MSKs Patient Billing department and act as a main representative for our patients. This individual will use detailed knowledge of billing procedures and policies for all Memorial Sloan Kettering sites to proactively contact patients to communicate MSKs billing practices, including payment requirements and insurance processing procedures.
Detail-oriented, highly organized and able to perform with a high level of accuracy under pressure
Able to communicate in a professional, persuasive and diplomatic manner; ability to calm and satisfy upset and/or confused patients and/or their family members over the telephone
Knowledgeable of third party claims processing and reimbursement
A person who enjoys working in a dynamic environment and taking on Process Improvement projects
Act as the point of contact for the billing department to our patients, delivering services to patients via incoming phone inquiries, portal inquiries, email, mail and referrals from other MSK departments.
Calculate the cost of care for our patients for services provided and work with patients to resolve outstanding balances by providing a variety of financial options.
Participate in task forces and projects to improve processes that will enhance the patient experience and handle the revenue that is brought in.
A high school diploma, bachelors degree preferred
At least a year of relevant healthcare experience is required
Excellent communication skills and a focus on patient service
Internal Number: 2020-40776
About Memorial Sloan-Kettering Cancer Center
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, and superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.