Location: Off Campus Location - Coeur d'Alene or Lewiston
Division/College: College of Education, Health & Human Sciences
Employee Category: Classified
Pay Range: $15.95 per hour or higher depending on education and experience
Full/Part Time: Full Time
Position Summary: The Resource Specialist, under the direction of the Lead Consultant, supports and maintains ongoing contact with child care providers with a focus on communicating current rules governing child care licensing and for continued participation as an ICCP provider. This position maintains up to date provider information contributing to the Local Market Rate data. The Resource Specialist offers referrals to parents seeking child care and maintains confidentiality of all clients. Assures accurate data is maintained in the IdahoSTARS RISE database, supports overall function of the regional office and maintains regional lending library. The Resource Specialist works collaboratively with the IdahoSTARS statewide team, supports regional office functions, provides communication to families, child care programs and communities in assigned regions with exceptional customer support.
Minimum Qualifications: - Education: High school diploma or equivalent working a minimum of two years providing customer support.
- Experience: Balancing and coordinating a workload for multiple projects;
Organizing work effectively and efficiently;
Maintaining client confidentiality;
Portraying a professional demeanor;
Answering a business telephone using business procedures/etiquette;
Providing reception and excellent customer service;
Using databases to enter and retrieve information;
Working occasional evenings and weekends.
Preferred Qualifications: - Education: Associates Degree or higher with two years of experience working in an early childhood related program and/or experience working with child care professionals.
- Experience: Interpreting federal or state regulations/guidelines;
Possess a good understanding of the written and spoken English and Spanish languages utilizing appropriate grammar and accurate spelling.
- Knowledge of: Quality inclusive child care; The Idaho Child Care Program; IdahoSTARS Project.
Physical Requirements & Working Conditions:
Posting Number: SP002575P
Posting Date: 09/09/2020
Open Until Filled: Yes
Special Instructions: Applicants need to address each individual required qualification, along with preferred qualifications that apply, in their letter of qualification.
Applicant review will being on September 23, 2020 and will continue until the position is filled.
Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.
Since 1889, the University of Idaho has provided motivated students with a transformative higher education experience that prepares them to solve real-world problems and achieve success in their lives and careers. Beginning with our beautiful residential campus in Moscow, the university’s reach extends throughout Idaho, serving over 12,000 students with educational centers in Coeur d’Alene, Boise and Idaho Falls, a research and extension center in Twin Falls, plus Extension offices in 42 counties. One of the nation’s land-grant research universities, U of I is a noted national leader in student-centered learning and interdisciplinary research that promotes public service. Our work serves businesses and communities, advancing the pursuit of diversity, citizenship and global outreach.