The Cancer Center Business Team is a Michigan Medicine Ambulatory Care Team dedicated to providing high quality & comprehensive Financial Clearance for all Adult & Pediatric Cancer clinic services. We are actively seeking a compassionate, enthusiastic, and patient-focused individual who will share in our goal of crafting the ideal experience for our patients, families and employees.
As a Patient Service Intermediate (PSI) with Michigan Medicine, you will use a variety of clerical, computer and interpersonal skills. We’ll work with you to master our electronic medical record (MiChart) and scheduling systems (Cadence). You will work directly with other departments to coordinate patient care. Our PSI Team is a close-knit group with a focus on patient care that provides continual learning opportunities. This is a full time, 40 hours/week position.
Obtain insurance approvals for Adult & Pediatric Cancer Clinic Services.
Review patient benefit level in order to determine cost share out of pocket expense for upcoming procedure and infusions services.
Provide Insurance Verification for coverage changes.
Contact appropriate third party representatives for information and assistance with determining benefit level when online resources are not available
Resolve problems with payers prior to service
Manage daily work queues
Diagnosis review (ICD-10) for in clinic injections, including Local Coverage Determination, National Comprehensive Cancer Network Compendium, contact providers for non -covered diagnosis and discuss options, including contacting payer for Medical Director review
Incorporate and practice Lean principles into daily work
Function as a collaborative and contributing team member
Demonstrate outstanding customer service skills
Work closely with Clinical Teams to provide an ideal patient experience
Initiate telephone triage inbasket notes; document according to specified clinic standards.
Complete routine referrals
High School Diploma or GED
Candidates for this position must be dependable and team oriented.
Working knowledge of Insurance & authorizations
Knowledge of basic medical terminology.
Familiarity with medical billing
Prior experience performing complex scheduling
Must have minimum of 3-4 years experience in a healthcare setting
Must exhibit professional behavior at all times
Demonstrates active listening, written, verbal and information technology skills.
Ability to multi-task and produce high quality work in a timely, accurate, and efficient manner
Demonstrates excellent attendance record and ability to work independently
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 189191
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.