As part of its expanding team, the Centers for Civic Impact is seeking an experienced Program Coordinator who will support the diverse efforts and teams across Civic Impact’s centers who deliver services related to our economic mobility initiatives. This includes collaborating and coordinating with numerous Civic Impact stakeholders, including internal teams, philanthropies, NGOs, and local governments to bring organizational discipline, routine reporting, and high quality customer service to these diverse groups.
Johns Hopkins’ Centers for Civic Impact empower the public sector through expertise, training, research, and collaboration. We help governments and NGOs learn to leverage data to make better decisions. We are looking for an experienced Program Coordinator who will help us build reliable and user-centered products, while working on a dynamic, cross-disciplinary team.
This position reports to the Centers Deputy Director and works closely with the staff of Civic Impact’s associated centers, Center for Government Excellence (GovEx), Center for Applied Research, and GovEx Academy.
Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. The Program Coordinator must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.
Specific Duties & Responsibilities:
Program/Project Coordination (60%):
Monitor project activities, outputs, and progress towards anticipated results
Identify and fill product gaps and generate new ideas that grow market share, improve partner experience, and drive growth
Translate requests into technical requirements and processes for our team of Senior Advisors, Curriculum Developers, and Instructors
Scope and prioritize work based on internal and partner impact and capacity
Collect and analyze data, create reports, review and explain trends to support marketing, admission, program delivery, and program design for online education. This may include gathering data from our TalentLMS learning platform and analyze it using Excel and/or Google office products.
Partnership/Client Coordination and Management (25%):
Manage relationships and coordinate activities with diverse partners including internal teams, philanthropic organizations, NGOs, and governments
Balance external partner requests with internal capacity and coordinate timelines across projects
Administrative Duties (15%)
Perform routine administrative functions as needed, including scheduling and document management
Minimum Qualifications (Mandatory):
Our Program Coordinator is a creative, curious, and collaborative professional with:
Bachelor’s degree in related discipline
Three years experience in project coordination or product management
Additional education may substitute for experience the extent permitted by the JHU Equivalency Formula
Demonstrated effectiveness in coordination with subject matter experts
Proven track record of managing all aspects of successful projects throughout their lifecycle
Understanding of economic mobility related policies, their creation, and implementation
Special Knowledge, Skills, and Abilities:
Ability to develop strategies and effectively communicate recommendations to external partners and internal management
Strong problem solving skills and willingness to roll up one's sleeves to get the job done
Ability to work effectively with diverse audiences and in a dynamic organization
Excellent written and verbal communication skills
Proficiency using Microsoft Office Suite, Google Suite, and WordPress
Experience using project management and collaboration tools such as Slack
Commitment to a collegial workplace
Ability to work independently and in a result-oriented environment
Familiarity with learning management systems, particularly TalentLMS
Ability to think creatively and solve problems
Interest in government and public sector, particularly with regard to data usage
Classified Title: Sr. Research Program Coordinator Working Title: Economic Mobility Program Coordinator Role/Level/Range: ACRP/03/MB Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: 5/37.5 Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 60006654-KSAS - Centers for Civic Impact Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
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