Provides support to the Global Research Network Operations Center's (GRNOC) daily shift operations with primary responsibility requiring high level network monitoring, problem analysis, tracking, and resolution, with strong customer service skills. Helps lead and assist General Support Technicians with diagnosing problems and taking appropriate corrective action for networks including IU campus and statewide networks, and other IU supported national and international research and education networks.
Maintains a thorough knowledge of all networks in general. Reviews technical documents. Prepares, updates, and maintains network documentation. Assists in the development of other Service Desk support staff for all networks.
Note: Federal background checks and/or non-disclosure agreements on behalf of the GlobalNOC's customer base may be required to fulfill employment requirements.
High school diploma or GED with two years of post-secondary education and one year of experience in the areas of network and computer operations, customer service and support, or telecommunications.
Combinations of education and related experience may be considered.
Knowledge of current operating systems and desktop software. Good communication skills including the ability to exchange information with a wide diversity of individuals, and through a variety of mediums. Demonstrated problem solving and analytical skills.
Demonstrated knowledge of local and wide area networks.
Working Conditions / Demands
Mental demands including reading (documents or instruments), detailed work, problem solving, language, stress, training, math, reasoning, verbal and written communications, customer contact, multiple concurrent tasks, constant interruptions.
Physical demands including punctuality, attendance, talking, hearing, seeing, writing, remaining stationary (particularly for long periods of time), and keyboarding (particularly for long periods of time). Bending at the waist, kneeling, cleaning, climbing, balancing, lifting, carrying, pushing, pulling, reaching, twisting, squatting, driving, handling, and walking. Physical strength to push and lift 35 pounds.
Bloomington, Indiana OR Indianapolis, Indiana
Salary Plan: TE
Salary Grade: 08
Job Function: Information Technology
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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