Department: College of Education and Human Development (CEHD)
Desktop Support Specialist
The George Mason University College of Education and Human Development Office of Technology Support invites applications for a Desktop Support Specialist. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
The College of Education and Human Development (CEHD) Office of Technology Support (OTS) is looking for an individual to provide technology support to 300+ faculty and staff on multiple campuses and remotely. Applicants must be able to quickly and accurately diagnose hardware and software technology issues and create robust solutions as needed.
Manage all CEHD classrooms and computer labs. Install and maintain classroom equipment, including computers, multimedia audio and visual equipment, printers, scanners, videoconferencing equipment, projectors, webcams, blu-ray players, document cameras, SMART Boards, and other associated equipment;
Create and deploy computer images for laptops and desktops;
Manage inventory and determine requirements for new equipment purchases and lab installations;
Perform equipment/system installations and maintenance including troubleshooting, cleaning filters, changing projection bulbs, connecting/replacing cables, adjusting audio/video output quality, software upgrades, and hardware replacement;
Help determine equipment and software requirements for activities/events, deliver supplemental equipment for classes and/or special events, and assure that the equipment is set up properly and picked up;
Provide software and hardware training to support a variety of instructional methods and techniques;
Set up videoconferencing and web conferencing as needed in CEHD conference rooms;
Install and maintain faculty, staff, and student devices to include computers, phones and tablets;
Provide virus remediation, backup and recovery on all devices as needed;
Communicate with vendors when technology issues cannot be resolved locally;
Respond to calls for assistance on and off campus.
Ability to identify and correct technical issues by using root cause analysis techniques and problem resolution, both on site at physical location and remotely, utilizing remote assistance tools;
Recent hands-on technical experience with PC and Apple hardware and system diagnostics;
Recent hands-on technical experience with Windows 10 and Mac OS X;
Recent hands-on technical experience with Microsoft Office Suite, Microsoft Exchange/Outlook, Adobe Creative Suite, VPN, and 2FA;
Basic networking and network connectivity experience
Experience with imaging platform(s) (e.g., SCCM, WDS, FOG, etc.);
Significant demonstrated experience supporting a multi-user organization;
Must have driver's license and vehicle to travel to other campuses when needed;
Must be able to lift up to 25 pounds.
Excellent oral and written communication skills;
Demonstrated success with customer service and satisfaction;
Excellent organizational and interpersonal skills;
Experience applying software packages to desktops, laptops, and mobile devices using SCCM or similar system configuration management software;
Recent hands-on technical experience with Zoom;
A+ or higher certification.
Salary: Commensurate with education and experience.
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Special Instructions to Applicants:
For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Internal Number: 48634
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.