The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for multiple openings as Veterinary Customer Service Specialists with the Small Animal Reception team. These positions are full-time with openings across all shifts including weekdays and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned.
Additional Information for Applicants::
Physical Requirements: Standing for long periods of time, exposure to animal dander and/or zoonotic diseases. Requires weekend, nights, and/or holiday hours.
Bachelor's degree in a Biological /Health Science or an equivalent combination of education and experience; knowledge of medical communications and terminology.
Two years of experience in a customer services, healthcare or veterinary care environment; background in customer services, insurance verification and/or veterinary practice customer services; ability to work in a self-directed manner while interacting with consumers, visitors, clinicians, technicians, and all other medical center faculty and staff; experience in analyzing and interpreting information; experience with electronic medical records systems and/or at least experience operating computers.
Target Salary: $15.00 - $17.52 Hourly
Job Category: Civil Service
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.