Located in Ithaca, N.Y., Cornell University is a bold, innovative, inclusive and dynamic teaching and research university where staff, faculty, and students alike are challenged to make an enduring contribution to the betterment of humanity. Cornell University is one of the largest and most diverse institutions in the Ivy League. We are a community of 22,000 students and more than 10,000 faculty and staff members representing more than 80 countries and hundreds of disciplines--global cultures, backgrounds, experiences, perspectives, and ideas.
The Cornell SC Johnson College of Business is comprised of the university's three accredited business schools: The Hotel School, the Charles H. Dyson School of Applied Economics and Management, and the Samuel Curtis Johnson Graduate School of Management. The College delivers undergraduate, graduate, and professional business programs creating a collaborative, comprehensive business management program that preserves the excellence of all three schools while uniting the faculty and students. The Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation, with 145 research faculty and nearly 2,900 undergraduate, professional, and graduate students. The College has a collection of areas of expertise not found in any other leading institution and an unparalleled resource base from which to draw--both within the Cornell SC Johnson College of Business and within Cornell University (including Cornell Tech).
The SC Johnson College of Business Technology Services Team plays a critical role in the success of The College by providing the Technology and Systems required to fulfill our College's mission. We identify, implement, and support appropriate technology solutions & services to exceed the expectations of our customers and stakeholders. In doing so, we collaborate with stakeholders to leverage technology as an engine for innovation, transformation, and differentiation.
The Studio Operator is a part of a team of subject matter experts on all technology used in the studio. This position works with the Distance Education group and is responsible for supporting studio operations. This includes the resolution of all issues, both technical and non-technical, ranging from simple to complex. This role is responsible for consistently managing, delivering, and producing professional-level presentations for high-profile, business-critical class sessions.
Key Job Responsibilities:
During class, the Studio Operator is the initial point-of-contact responsible for resolving all issues, both technical and non-technical, for staff, students, and faculty. During broadcast sessions, this position works closely with the teaching professor to resolve issues and facilitate a quality broadcast. This position is required to identify and address problems as they occur, and ensure they are addressed. Although the incumbent is expected to be able to resolve issues, it is also expected that the incumbent will need to consult with the Distance Ed team to resolve more complex issues. Improving the ability to resolve these issues, independently, is a goal for this position.
Provide operational support of a broadcast studio.
Provide technical support which includes troubleshooting, diagnostic and consulting with studio technical personnel.
Clean and prepare studio for class sessions.
Common duties include camera operation, audio board operation, use of video production switcher, connecting videoconferencing equipment, Zoom, and controlling other broadcast and computer equipment.
Occasional miscellaneous support.
Bachelor's degree and 1-2 years of related experience (or equivalent combination of both).
In-depth knowledge of Zoom and experience with videoconferencing.
Excellent customer service experience showcasing technical confidence in a client-centered environment.
Proven ability to work under stressful conditions and extreme time constraints while meeting critical deadlines in a fault-intolerant environment.
Excellent documentation, organizational, and time-management skills with demonstrated initiative.
Work experience in the following areas:
IT & Networking
Computer hardware and software operation and troubleshooting
This is a temporary position through 6/30/2021 with a possibility of renewal.
This position is full-time and is eligible for benefits. Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. For more benefit information, follow the link: Cornell Benefits
May need to work on evenings and weekends, particularly during the academic year on occasion.
This position will be required to work fully on campus in Ithaca, NY.
If interested in this position please apply ASAP as the need to fill this position is urgent. Applications will be reviewed on a rolling basis until the position is filled.
* Visa sponsorship and relocation assistance are not provided for this position.
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About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.