Stanford's Computer Resourcing Consulting (CRC) group, here at Stanford is looking for a Computing Systems Analyst 2 to provide desktop support and engineering to our world-class institution. That's our working title for people who love to help others, solve interesting problems, enjoy variety, and have a passion for tech. That passion for tech will serve you well, as what you will be responsible for in our organization is different than many other places that do IT support. We are an internal service center (meaning we charge Stanford for our services), but we are still Stanford employees. We balancerunning a great business and doing the right thing. We know we do a great job because our clients love us, and we take pride in that.
Providing standard contract desktop and local area network support and analysis to University departments.
Serving as the go-to person for all aspects of IT device support.
Responsible for responding to customer calls, solving problems, resolving technical issues, and answering inquiries related to network connectivity, software, and hardware.
Diagnosing and troubleshooting problems with Windows and Macintosh operating systems, Essential Stanford Software, network connectivity, file sharing, printing, and basic application functions.
Working on technical projects requiring creativity in analysis and deployment of varied technologies.
Investigating and testing new tools, techniques, and software products and collaborating with others throughout Stanford as well as outside vendors.
Attending meetings, tending to administrative functions, and performing other duties as assigned.
Knowing the latest about the University information system/desktop/security standards and initiatives.
Researching, recommending, and implementing solutions for customers to meet individual business needs and help ensure compatibility with University systems/architecture.
3-5 years' experience in technical consulting/user support
Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.
Demonstrated ability to work calmly, professionally, and with attention to detail, and with a solid focus on client service.
Demonstrated technical expertise & passion for support of Windows and Macintosh operating systems and a variety of software applications
Excellent verbal and written communication skills.
Demonstrated ability to solve problems related to software, hardware, and networking
Demonstrated ability to adapt to and work well within a team environment.
Ability to work on multiple projects and under strict deadlines.
Excellent verbal and written communication skills.
Ability to lift up to 30 pounds.
May be required to drive a vehicle.
Stanford is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Constantly perform desk-based computer tasks.
Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
Occasional extended hours and some weekends
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
We invite you to apply for this position by clicking on the Apply for Job button. To be considered, please submit your resume and a one-page cover letter along with your online application. Additional Information
Location: Business Affairs: University IT (UIT), Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.