At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
The Innovative Genomics Institute (IGI) is a partnership between the University of California, Berkeley and the University of California, San Francisco. Combining the fundamental research expertise and the biomedical talent at UCB and UCSF, the IGI focuses on unraveling the mechanisms underlying CRISPR-based genome editing and applying this technology to develop and deploy genome engineering to cure disease, ensure food security, and sustain the environment for current and future generations. To complement this work, the IGI puts special emphasis on education about the scientific and societal implications of genome engineering. These efforts encourage public engagement and help guide regulatory decision-making.
During the COVID-19 pandemic, the IGI has shifted focus to the COVID-19 pandemic. The IGI has set up a coronavirus testing facility and are pursuing research into new diagnostics, therapeutics, and other topics. One of these is the Free Asymptomatic Saliva Testing (FAST) study. FAST kiosks are set up on the UC Berkeley campus for UC Berkeley employees and students approved to work on campus during the pandemic. These employee and students can sign up to participate in the FAST Study. Study participants are provided regular asymptomatic testing using an experimental saliva-based test for COVID-19. UC Berkeley will analyze its saliva samples at a pop-up lab in the IGI, with results returned within five days.
Responsible for Kiosk participant customer service and resolving all escalated participant concerns.
Public facing position that needs to be comfortable interacting with general public.
Directly supervise and indirectly oversee the activities of all employees and students at the kiosk sites.
For direct reports, performs recruitment, performance evaluations, scheduling and handling disciplinary issues.
Distributes and sets up work; monitors the progress of work of the Kiosk.
Reviews, monitors and resolves issues.
Evaluates kiosk operational needs on an ongoing basis in conjunction with Kiosk Program Manager and implements changes as needed.
Ensures regulatory compliance relative to safety.
Ensures the team and participants follow COVID-19 safety standards including social distancing, wearing a mask, and cleaning up following protocols provided.
Handles escalations with public population compliance.
Assists Kiosk Program Manager with budgetary forecasting and planning, and resource allocation.
Assists Manager with setting priorities on equipment purchases and finalizes purchases.
Ideal candidate will have supervisory experience in a clinical setting.
Working knowledge of common organization-specific and other computer application programs.
Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising, and counseling to effectively motivate others.
Skills to evaluate issues and identify resolutions.
Strong service orientation with the ability to effectively manage multiple priorities.
Candidate must be comfortable working with participants undergoing asymptotic SARS-CoV-2 saliva testing.
Bachelor's degree in related area and / or equivalent experience / training.
Salary & Benefits
This is an exempt, monthly paid position. Annual salary is commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
A valid driver's license and DMV check for driving record is required.
This is a 12-month, full-time (40-hours per week), Contract (temporary) position.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.