Allied Health - Staff/Administrative, Staff/Administrative
Serves as Medical Office Coordinator and coordinates the day-to-day activities of the integrated Johns Hopkins Medicine Outpatient Parental Antimicrobial Therapy (OPAT) program to ensure a smoothly functioning office and exemplary patient relations. Resolves patient problems, third party issues (including insurance) and refers patients to appropriate resources as necessary.
Offers friendly, courteous, and confidential assistance to patients to ensure that the patient has a positive experience while being treated by Johns Hopkins providers. Maintains accurate and detailed information on each patient to facilitate a successful patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, and check-in. Works with others in a team environment exhibiting professionalism and exemplary customer service skills.
Manages the primary phone line for the integrated OPAT program.
Fields calls for patients being discharged at Johns Hopkins Hospital and/or Johns Hopkins Bayview on OPAT therapies and in need of outpatient follow-up.
Schedules patients for new and returns appointments at any of the Johns Hopkins Infectious Disease Practice sites including the John G Bartlett Specialty Practice at Johns Hopkins Hospital, the Rockland Physicians Group at Johns Hopkins Green Spring Station, and the Ambulatory Infectious Disease Clinic at Johns Hopkins Bayview Medical Center.
Resolves any scheduling conflicts in proactive and timely manner.
Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context.
Provides high level of coordination and communication for OPAT patients, including scheduling multiple visits within a short time frame.
Follows and helps creates processes and systems to ensure high level of service to patients.
Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.).
Provides exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit.
Resolves and/or elevates any patient problems if proactive and timely manner.
Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
Resolves third party issues.
Demonstrates understanding and sensitivity to diversity.
Considers cultural and linguistic differences that may impact patient experience and makes appropriate accommodations/recommendations to ensure patient expectations are exceeded.
Prints and mails directions, maps, fee schedules, doctor’s notes, test results and other Johns Hopkins Gastroenterology Clinic specific information to patients.
Sends medical questionnaire forms to patients to obtain missing information.
Works in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visits.
Relays information to patients regarding preparation for laboratory tests and examinations.
Obtains and/or verifies patient's demographic data by phone or in person.
Confirms appointments by telephone and/or mail.
Fills vacancies due to cancellations.
Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
Assists patients or family members with the completion of medical insurance forms.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information or assistance.
Sends correspondence to referring physicians when patients cancel or now shows, also sends thank you letters for patient referrals.
Answers phones and provides routine information to callers.
Maintains e-mail group for the clinic and distributes correspondence to the appropriate staff member of physician within the clinic.
High School Diploma or GED required.
Two (2) years of secretarial experience required.
Additional education may substitute for years of related experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) may substitute for years of related experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Experience in the Johns Hopkins system strongly preferred.
2 years in similar service-oriented industry highly desirable.
Special Knowledge, Skills, and Abilities:
Service excellence and service recovery skills and knowledge preferred.
Strong organizational skills and the ability to multi-task a must.
Intermediate typing and computer skills necessary.
Medical terminology and a working knowledge of Windows, Microsoft Office and Internet preferred.
Knowledge of medical insurance coverage preferred.
High level of interpersonal, written and verbal communication skills.
Classified title: Medical Office Coordinator
Working title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $15.26 - $21.00 (commensurate with experience)
Employee group: Full time
Employee Status: Non-Exempt
Schedule: Monday-Friday - 8:00am-4:30pm 40hrs/Wk
Location: JH at Green Spring Station - 10751 Falls Road Suite 412, Lutherville, MD
Department name: 10002813-SOM DOM Infectious Disease
Personnel area (School): SOM – School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.