The Patient Service Representative II (PSR II) demonstrates initiative, resourcefulness and problem-solving skills in applying detailed knowledge of the responsibilities. The PSR II receives and triages phone calls in a timely
Essential duties include but are not limited to: answering phone calls from patients, scheduling patient appointments, filing, faxing, calling patients to remind them of their appointments, prepping patient charts for clinic,
gathering clinical reports for doctor/coordinator review, data collection, database entry, scanning records into the database, and uploading records into CS-Link/Phoenix.
Department-Specific Duties and Responsibilities:
Assists providers from Pancreatic Biliary department with obtaining authorizations for interventional endoscopy and gastrointestinal procedures including colonoscopy EMR, EGD, ERCP, EUS, monitored anesthesia, as well as, wireless capsules performed at the Cedars-Sinai Medical Center G.I. Lab Main.
Must be able to work autonomously from referral WQ daily to obtain and maintain authorization status for upcoming procedures. Able to maintain an organized workflow. Comfortable with different payer groups, verifying coverage and benefits according to plan.
The PSR II is able to manage multiple requests at any given time and complete work well before procedure appointment date.
Other duties may include cross coverage occasionally, minimal clinic check-out work.
Understanding of the ACD call system.
Communicates effective through the electronic medical record including in-basket referral messages to correct team members, provide updates and close the loop.
Work with an amazing G.I. team ranked #2 in the country!
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.