This position provides financial services to the entire Lewis and Clark community and external establishments by assisting in financial and accounting activities for the institution, and acting as the first point of contact for inquiries regarding Federal Perkins loan accounts, student account and institutional accounts. Perform productive and efficient collection of the schools revenue while maintaining our goodwill. To support these responsibilities, the SAS must demonstrate exemplary customer service skills, have a complete understanding of the policies/ procedures in relation to student and institutional accounts, accurately process all funds received by Lewis and Clark, and maintain the highest level of data integrity in order to provide precise and accurate information to all constituents.
This position is represented by the Lewis & Clark College Support Staff Association Local 4912 of the American Federation of Teachers.
Analyze account activity of students within assigned caseload to disseminate collections action, as well as potential department outreach for all current student activity, Perkins Loans and non-active students that maintain a past due balance. Generate reporting for all individuals contracted in monthly payment plan contracts with third party vendor. Evaluate what communication and outreach action to take for all currently enrolled students that maintain an unsettled balance with the college or are behind on their monthly payment plan. Prioritize communications based on each school’s fluctuating start dates, resignation dates and graduation dates. Administer and approve adjustments to monthly payment plans as needed. Administer all restriction holds managed by SDAS. Administer assessment of all late feed applied to the student account. Complete a four-step process for collections on all past due Perkins Loans and past due balances monthly in accordance to Federal procedures, bankruptcy laws and collections laws. Review all withdrawals/ leave of absences, code account appropriately and communication with students on that course of action is needed if any. Process satisfactory letters for all paid-in-full and cancelled Perkins loans. Advise students/families on determining all viable payment options for current students, as well as repayment options of Federal Perkins Loans and non-active students that maintain a past due balance. Make and monitor internal payment arrangements on accounts, as well as payment arrangements managed through our third party vendor.
2. Cash reconciliation (20%)
Reconcile and calculates the daily collections of cash, checks, credit cards and other misc. payments to verify these payments match with the daily posting of payments into the Colleague system. Of the collections is not in balance, the Specialist will research why the accounts are out of balance and then advise the Director of the error and receive direction on the appropriate adjustments to correct the error. Create and reconcile cash balancing sheets for Gift deposits weekly. Process weekly cash shipment for pickup.
3. Posting of all bank ACH payments (20%)
Review the daily bank statements for payments which are to be applied to Student accounts or Departmental accounts. The Specialist will post these payments to the appropriate account daily. If there are payments where the Specialist is not familiar, the Specialist will inquire with others around campus to locate appropriate student ID or GL for posting payment. Generate reports and receipts corresponding to transactions daily.
4. Refunds (20%)
Weekly the Specialist will initiate the processing of all credit balances on AR Type 01 using Colleague in accordance with Title IV regulations. Refunds are processed by mailing the check to the student unless otherwise noted (i.e. consortium agreement or parent loan). The Specialist will input the appropriate information into Colleague to begin the process of posting a refund to a student account. The paperwork will then be passed to the Assistant Director for review and report processing. Process monthly cash drawer audits.
5. All Other Duties as Assigned Serve as back-up to the Cashier and the other Student Account Specialists. These duties could include reconciliation of cash balancing activity to GL report; run transmittal reports for processing financial aid funds and researching errors; check auditing procedures, back-up to caseload A-L; and service window coverage.
High school diploma plus 3 years of related experience.
Understanding of Microsoft Suite
Cash handling experience
Knowledge of best practices within accounting
Excellent written and verbal communication
Superior customer service skills
Ability to collaborate effectively
5 years of job related experience
Experience with: Raiser’s Edge, Adobe, Equifax and Clearinghouse collection agencies
Internal Number: R-001404
About Lewis & Clark College
Lewis and Clark is a private institution with a public conscience, a residential campus with global reach. Students and faculty throughout all three of Lewis & Clark’s schools—the College of Arts and Sciences, the Graduate School of Education and Counseling, and the Law School—pursue new ways of knowing by combining classic liberal learning with pioneering collaboration. Located in Portland, Oregon, the student experience is enhanced by the inspiring beauty of the college's natural setting on 137 wooded acres in Portland’s southwest hills.