1. Answers telephone calls and assess urgency of call. Directs caller to appropriate person or contacts physician directly. 2. Schedules meetings and patient appointments. Notifies patient of changes/cancellations as necessary. Creates patient bump lists as a result of last minute provider call outs. 3. Receives patients and visitors. Secures names and needs and directs accordingly. 4. Updates patient information. Provides information related to section and procedures. Assists patients with the completion of forms. Obtains patient charts, medical records and lab reports and verifies for completeness. Copies and distributes medical records and reports as necessary. 5. Compiles and posts information on standard forms. Maintains logs and records of activities and prepares routine summaries as necessary. 6. Utilizes computer to input and retrieve appointment data and patient information and produce standard reports. Performs keyboarding duties. 7. Sorts, screens and distributes incoming mail. Processes outgoing mail following postal and University regulations. 8. May book diagnostic tests and appointments for patients at hospitals and other medical facilities. May accept and process fee for service payments. May initiate billing process by completing patient encounter forms. 9. Performs clerical functions incidental to clinical reception activities.
Preferred Education: Experience answering calls in a high-volume healthcare call center/practice. General knowledge of medical practices & terminology. Experience using electronic medical record system & multi-line telephone, ACD lines & tracking boards. Possess a clinical & business vocabulary to allow agent to cross-reference issues with appropriate parties. Experience using EPIC. Spanish speaking.
Preferred Education, Experience and Skills: Experience answering calls in a high-volume healthcare call center/practice. General knowledge of medical practices & terminology. Experience using electronic medical record system & multi-line telephone, ACD lines & tracking boards. Possess a clinical & business vocabulary to allow agent to cross-reference issues with appropriate parties. Experience using EPIC. Spanish speaking.
Required Skill/ability 5: A proven record of exemplary attendance, punctuality and reliability.
Posting Position Title: Clinical Receptionist
Required Skill/ability 3: Ability to perform a variety of routine job tasks to meet occasional conflicting demands, time pressures, deadlines or emergencies.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Information Services Operator, YM CARE Center
Required Skill/ability 1: Outstanding interpersonal skills. Warm and compassionate communication style. Extraordinary customer service skills with proven ability to professionally and effectively interact with all members of the patient's care team, including but not limited to: the patient, parent and primary care provider. Demonstrated actions as a caring and motivated team player.
Required Skill/ability 4: Ability to deal with confidential and sensitive patient information in a professional manner while complying with all general policies including HIPAA regulations.
Required Skill/ability 2: Astute active listening skills to accurately assess nature of call and address or route as appropriate. Ability to pay attention to detail.
Two years of related work experience and a high school level education, or an equivalent combination of experience and education.
Internal Number: 61766BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.