The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Patient Navigator offers individualized assistance to patients, families and caregivers to help overcome health system barriers and facilitate timely access to qualified medical and psychosocial care. Patient navigators serve as a critical link to connect our diverse patient population to local and national resources to meet basic life needs while undergoing cancer treatment. These government and privately funded sources of support (medical transportation, housing, financial concerns, insurance coverage, medication co-pays), are crucial to enabling patients to engage in treatment from the point of diagnosis and throughout the cancer continuum. Furthermore, our patient navigators provide essential cultural brokering and emotional support that also enables our patients to receive the needed medical and holistic care they need.
Assess barriers to care and involving patients/families in creating potential solutions to problems, considering patient's physical and emotional status, reading level, health literacy, culture, language, and amount of information desired
Identify and arrange internal and/or external resources to meet patient needs. Continually expand knowledge of community and other resources, including immigration, DHSH, and financial resources
Educate patients and caregivers on the multi-disciplinary nature of cancer treatment, the roles of team members, and what to expect from the health care system
Empower patients by promoting self-management skills and providing information about resources and referrals
Encourage active communication between patients/families and health care providers to help optimize patient outcomes
Assess patients' capacity to self-advocate. Help patients optimize time with their treatment team by prioritizing questions, clarifying information, etc.
Contribute to patient navigation program development, implementation, and evaluation; follow through on special projects and assigned tasks as requested by supervisor
Invest and contribute to an evolving model of patient navigation
Demonstrating empathy and providing information and support within scope of practice; refer to licensed clinicians as appropriate
Adhering to organizational policies and procedures to ensure compliance with HIPAA, privacy, safety, and other regulations; document care provided in accordance with SCCA policies and procedures
High school diploma
Ability to communicate effectively and courteously with patients/families from diverse cultural backgrounds; sensitivity to the often stressful situations patients/families are facing
Ability to work well with diverse members of multidisciplinary team
Good written and oral communication skills; excellent organizational skills
Ability to work independently and shift easily from one task to another as needed. Ability to prioritize tasks and problem-solve daily
Team player: timely communication, follows through on commitments, demonstrates reliability
Working knowledge of community resources for the greater Puget Sound Region and beyond
Technical skills in Microsoft Office and other programs (EHR, etc.), as the job requires
BA/BS in social work
Experience in working with underserved populations
Two years working in a hospital or other healthcare setting, especially working with oncology patients and their support persons
Oral and written fluency in a language other than English
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.