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The Department of Health Services is seeking a full-time Counseling Services Coordinator to join the Programs in Health Management and Informatics (HMI). Reporting to the Associate Director for Program Operations, this position will provide academic advising, recruitment, and outreach for the undergraduate Health Informatics and Health Information Management (HIHIM) and provide oversight for program admissions, scheduling and student recordkeeping through supervision of the program coordinator. The Counseling Services Coordinator will advise current and prospective students, implement and deliver services that encourage student progress and support student welfare in the areas of academic planning, admissions, and career exploration. For the purpose of outreach, this position will build relationships with partners at UW, in community colleges, and other 4-year colleges/universities, as well as worker retraining programs, health care organizations, and professional associations. The Counseling Services Coordinator will work closely with the HIHIM Program Director, the Program Coordinator, and program faculty.
The HIHIM program (including a baccalaureate degree and post-baccalaureate certificate) is accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM). It prepares students for a professional career. Graduates are eligible to sit for the national credentialing examination, Registered Health Information Administrator (RHIA). The program courses are offered in a traditional format on an evening schedule. The evening schedule, traditional format, and content are attractive to undergraduates pursuing a health profession, as well as adult professionals in health or health-related fields who seek higher level skills for professional or career advancement.
This position will work towards diversity, equity and inclusion goals within and for these programs and will be expected to know and contribute to the strategic goals of the HMI program the Department and the School of Public Health. Additionally, the CSS will use independent judgment in interpreting and applying the rules and regulations of the Program, the Department of Health Services, and the University of Washington.
ADVISING AND COUNSELING •Advise and counsel 75-100 current students on degree requirements, academic planning, and graduation. •Cultivate relationships with student advisees in tracking academic progress toward admission and graduation. •Monitor students’ academic degree progress including quarterly registrations, conduct degree audits (through the online Electronic Academic Records Systems) and review and monitor petitions (course waivers, etc.), file degree applications, etc. •Regularly consult and coordinate with program leadership and faculty on student progress •Provide students with appropriate referrals to UW resources such as UW Financial Aid Office, Center for Career Services, UW Graduate programs, Counseling Center, etc. •Plan, coordinate and conduct new student orientation with program faculty and program coordinator input and participation. •Plan and conduct new student advising sessions. •Conduct regular assessment of advising activities and incorporate feedback for continuous improvement. •Lead development of program admissions policy and procedure. •Review prospective student files annually and follow-up individually on their progress.
RECRUITMENT AND OUTREACH •Advise prospective students in one-on-one appointments regarding admission, degree progress and transfer credits, and related issues. •Lead and organize information sessions, program open house events, and application workshops with program coordinator input and participation. •Propose and implement an annual recruitment plan in consultation with program leadership and alignment with the program’s strategic plan. •Coordinate development of marketing materials with UWC2, program leadership and program coordinator. •Communicate with prospective students on application procedures and deadlines. •Establish lines of communication and positive working relationships with advisers in UW Undergraduate Advising, the School of Public Health, community colleges, and other 4-year colleges for the purpose of student recruitment. •Build relationships with contacts in health care organizations and professional associations to develop recruitment avenues for the baccalaureate degree and post-baccalaureate certificate program. •Attend professional meetings and/or conferences as program representative of the HIHIM profession.
ADMINISTRATIVE AND PROJECT MANAGEMENT •Coordinate curriculum development under the direction of program leadership to meet CAHIIM accreditation standards and competencies, CEPH accreditation standard and competencies, and program strategic plan; manage any necessary change requests in coordination with the department and School. •Develop and maintain program handbook with full participation from program leadership, faculty, and program coordinator. •Analyze statistics and develop reports related to student application, enrollment, admission, and retention using BIPortal and other tools. •Maintain updated policy / procedure manual for academic advising, recruitment and outreach. •Coordinate with admission office and advisers on student policies associated with admission and matriculation to a UW bachelor’s degree. •Coordinate with UW Continuum College on student policies related to admission and matriculation in the post-baccalaureate certificate program. •Monitor and maintain current knowledge regarding trends in higher education as they relate to recruitment, advising, retention, academic success, career development, financial aid, and the health informatics and information management profession. •Develop and conduct workshops and/or support teaching activities related to career skills, student professional portfolios, and student behavior, code of conduct and professionalism. •Attend SPH Student Services Committee meetings and work with the School of Public Health undergraduate advisers to formulate academic policies and promote undergraduate course offerings and other cross-cutting activities. •Coordinate with the SPH graduation planning related to HIHIM undergraduates. •Develop annual budget proposal and monitor budget activity related to HIHIM programming and events.
SUPERVISION •Supervise program coordinator’s work on student application review, admission processing, new student audits, program website, program handbook, classroom scheduling and related activities. •Set priorities for work completion, provide guidance and coaching to ensure productive and collaborative outcomes, promote and support professional development opportunities. •Oversee annual leave to provide coverage for functions related to student advising and program coordination during scheduled or unscheduled authorized leave. •In collaboration with the Associate Director of Program Operations, manage definition of job roles, draft and revise job descriptions and hire professional development staff. •Supervise students or volunteers on short-term projects.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Qualifications: •Bachelor’s Degree in health care, management, humanities, sciences, or related field •4 years of relevant work experience, including academic advising for undergraduate students •Experience supervising staff and setting staff priorities •Experience working with individuals of varying ages and from diverse ethnic and cultural backgrounds •Experience mentoring students and working towards creating an equitable and inclusive educational environment and workplace. •Ability to work productively and independently in a fast-paced environment; strong initiative and follow-through •Able to think and act strategically and critically, identifying creative approaches to problem solving. •Sound understanding of task prioritization and ability to pivot quickly among competing priorities •Experience building partnerships with external groups and/or organizations •Excellent verbal and interpersonal communication skills. •Strong adaptable writing skills: ability to communicate in diverse written formats and mediums •Experience working with administration on policy development •Knowledgeable in researching academic policies related to matriculation, credit transfers, and withdrawal processes •Proficiency with Microsoft Word and Excel •Proficiency with cloud-based tools (Google docs, Microsoft One-Drive, Zoom/ Microsoft Teams / similar virtual conferencing applications)
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
Desired Qualifications: •Experience recruiting, advising, and counseling students focused on pre-health, medicine, nursing, information technology, or other health professions •Experience working in a University of Washington academic program and undergraduate degree requirements •Experience working with University of Washington academic policies related to transfer requirements for awarding academic credits for prospective students from state and out-of-state colleges
Working Conditions: The primary work location for this position is UW Seattle. This position may require occasional evening and weekend work. Some regional / statewide travel may also be required for recruitment or professional development.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.