Do you have a passion for providing the most outstanding level of compassion and high quality administrative and customer service to patients to be able to contribute to their happiness?
If your answer is yes, then we invite you to consider this exciting opportunity. We want to learn more about you!
Cedars-Sinai Medical Center is an organization known nationally for excellence in cancer treatment, research, and education.
The Heart Operations department is seeking for highly motivated Patient Service Representative II. In this position, you will support highly respected physicians and clinical staff in the delivery of health care by performing a broad range of administrative and patient-focused tasks to maintain a smooth and efficient office workflow.
What will you be doing in this role?
The Patient Service Representative II (PSR II) in the Heart Transplant division under the Heart Operations department, following established practices, policies and guidelines, provides clerical and administrative support/duties to the transplant nursing and physician teams while handling high volume of patient coordination and complex scheduling for the Heart Transplant Program.
The PSR II is cross-trained to cover PRE and POST transplant areas.
Duties may include, but are not limited to:
Answering phone calls
Scheduling clinic appointments based on transplant protocol
Coordinating procedures with Main Cath Lab and Imaging department and other ancillary services
Going to clinic
Process patient check-out and rescheduling of follow-up appointments
Training for new PSRs
Insurance verification functions
Route medical records via CS-Link
Prepare transfer of care records
Sorting/scanning patient records into EMR
This PSR II must function at a high-level and have a thorough understanding of the PSR role. He/she will participate in rotation of office duties. Applies a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the Health System organization. Ensures timely completion of work assignments in accord with established timelines. This position will be housed at PACT and clinic will be at AHSP. Excellent time management, customer service skills, and critical thinking skills are required for this role.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.