JOBSUMMARY/ESSENTIAL JOB FUNCTIONS: Under the direction of the IT Security Manager, this position collaborateswith Customer Technical Support and Information Security to assist with Windows/MacOSdesktop, device management, and faculty, staff, and computer labs. Oversees dailysystem monitoring, verifies the integrity and availability of all software/hardware,server resources, and systems; reviews pertinent system and application logs,and verifies the completion of scheduled processes.
Use Microsoft System Center Configuration Manager (SCCM) and Apple Device Management (JAMF) Pro Suite to improve UTHSC's operating systems and software applications and manage Windows and MacOS devices.
Deploys operating systems, software applications, software updates, and security patches.
Monitors all systems, applications, updates, and patches; verifies completion of automation and scheduled processes.
Maintains a schedule for operating systems and security patches.
Develops and maintains documentation of the packaging, deployment, configuration, and support of endpoint operating system and application software.
Maintains technical documentation regarding endpoint configuration and change management
Reviews reports for vulnerabilities and remediations, applies remediations to unpatched systems, and notifies manager if patches are needed for vulnerable systems.
Informs peers and managers of trends, complex and unexpected problems, and new information pertaining to the software used by the University.
Performs Forensic Investigations in Incident response.
Tracks industry Cyber Security standards to compare to applications in the environment
Suggests SCCM and JAMF Pro Suite architectural design updates and configuration modifications to enhance security and efficiency.
Ensures the university remains compliant with software licensing.
Performs other related duties as assigned.
Internal Number: 202407
The mission of the University of Tennessee Health Science Center is to bring the benefits of the health sciences to the achievement and maintenance of human health, with a focus on the citizens of Tennessee and the region, by pursuing an integrated program of education, research, clinical care, and public service.