Mount Saint Mary's is the only women's university in Los Angeles and one of the most diverse in the nation. The University is known nationally for its research on gender equity, its innovative health and science programs, and its commitment to community service. As a leading liberal arts institution, Mount Saint Mary's provides year-round, flexible and online programs at the undergraduate and graduate level. Weekend, evening and graduate programs are offered to both women and men. Mount alums are engaged, active, global citizens who use their knowledge and skills to better themselves, their communities and the world. www.msmu.edu
Mount Saint Mary's University is an equal opportunity employer. The University is thoroughly committed both to providing equal employment opportunities for all job applicants and employees, and to providing a work environment that is free from harassment, discrimination and retaliation. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters. A background check will be required.
To provide operational and administrative support for (CPS) Counseling and Psychological Service to facilitate the delivery of direct mental health services to MSMU students.
Duties and Responsibilities:
Schedules counseling center appointments for MSMU students with professional staff for counseling and psychiatric services. Provide a warm presence at the front desk when greeting students in person or on the phone.
Coordinates interdepartmental and intradepartmental communications; receive and route telephone calls; distribute memos and notices; facilitate written communications with students, vendors, providers and others; and coordinate mail delivery and collection.
Provides information to students regarding mental health educational programming. Assist in coordination of mental health and Title IX programs to first year seminars.
Maintains budget records, process petty cash requests, and assist with check requests for Counseling and Psychological Services
Organizes and schedules facilities for counseling educational programming and outreach programs (e.g. rooms, set-up, food services, vendors, presenter parking and media equipment).
Takes part as a member of the MSMU Emergency Response Team and help to facilitate responses to disasters, emergencies, etc.
Oversee front desk, responds to walk-in mental health crises with care, conducts initial screening, and alerts professional staff of crisis situation.
Provides general office support for CPS includes copying, coordinating work requests to Facilities Management, transactions with the Business Office, requests to OIT, ordering supplies, mail services and graphics dept. Orient new staff members to office procedures.
Attends department team meetings as requested by CPS. Attends and participates in All-Staff Student Affairs meetings.
As assigned, work at the front desk at Doheny CPS to cover phones and scheduling.
Performs other job-related duties, as assigned.
Qualifications and Requirements:
Excellent working knowledge of office procedures and appointment scheduling.
Strong working knowledge in the use of general office equipment and ordering supplies.
Working knowledge of bookkeeping.
Good working knowledge of word processing software (Windows), desktop publishing, graphics and database management.
Ability to use Social Media to advertise outreach events and weekly announcements and activities relevant to CPS. Desired: knowledge of mental health education, women's issues, and clinical terminology.
Abilities and Skills:
Effectively organize, prioritize and handle multiple tasks to meet established deadlines.
Excellent ability to assess situation urgency, effectively solve problems in a professional counseling clinic environment and provide accurate information related to counseling needs.
Interact professionally with psychologists, post-doctoral fellows, students and support staff, as well as communicate accurately and promptly regarding patient/client care management.
Build rapport and communicate/work effectively with a wide variety of people.
Read, speak and write comprehensively using business English in all correspondence correctly and effectively.
Flexible, detail-oriented team player who can work despite continued interruptions. Exercise sound judgment and decision making.
Exceptional customer service, professionalism and team work in all aspects of work. Cultural competency; demonstrated ability to successfully work with a diverse community and provide services from a non-judgmental perspective.
Strong organization and prioritization using time management skills, customer service, oral/written communication, basic mathematics and accounting, public relations, interpersonal and leadership skills. Typing of 60 wpm.
Desired: experience in a medical front office, private practice therapist or psychologist office, college health or counseling center office. Experience working with word processing software and social media. Experience with Electronic Health Records is desirable
Work Location: Chalon Campus (West Los Angeles)
Start Date: Immediately
Applications Deadline: Open until filled
The University is committed to recruiting and retaining a diverse student population and workforce as a reflection of our commitment to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives and ways of learning. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. We encourage people of all backgrounds to apply to be a student or to work for the University.
Mount Saint Mary's University is an independent, Catholic, liberal arts university which provides a values-based undergraduate education for women, as well as innovative programs for professional men and women on two historic campuses in Los Angeles. The Mount is the only Catholic university primarily for women in the Western United States. It is also nationally recognized for its academic programs, its culturally diverse student body, and its focus on preparing the next generation of citizen leaders.