This is a variable appointment position. The employee will be scheduled 20 hours per week, but may be scheduled up to 40 hours per week as needed to meet the operational needs of the department. This position can also be filled as an Access Representative if the individual has at least 6 months experience working in a customer service position plus 6 months in a call center setting OR 12 months experience working in a call center - the wage range for the Access Representative is $20.46 - $27.66.
UC Title: ACCESS REPR/ACCESS REP SR
Reports to: PAT ACCESS SVC MGR 2
Cost Center: Patient Access Center (428571)
Job Code: 009097
Shift: Variable Shift
Position Number: 40322184
Working Title: Access/Sr Access Representative
Bargaining Unit: AFSCME
Date Created: 12/21/2019
The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.
Hourly Rate $20.46 $22.96 $27.66
This position can be filled as an Access Rep or Sr Access Rep
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Minimum 6 months experience working in a customer service position pls 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)
Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting ( SR Access Rep)
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated experience working in registration, scheduling and/or authorization process
Demonstrated experience working with a patient registration software system
Bilingual skills in English and Spanish and/or Vietnamese
Knowledge of University and medical center organizations, policies, procedures and forms
Physical, Mental, & Environmental Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
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