Niagara County Community College is searching for a full-time, twelve-month Academic Coach. This position will is within the Student Services division of the college and will report to the Director of Career & Transitional Services.
This position will be responsible for monitoring and providing continuous enrollment and student services to a defined cohort in an effort to improve student retention. Responsibilities include working with a retention team, developing and conducting workshops, monitoring student progress, providing outreach to campus academic and student support services, assisting students in navigating barriers to continuous enrollment, providing academic advising and documenting student participation and progress. Evening/weekend hours may be required.
Typical Work Activities:
1.Assess student needs and provide information and resources about academic requirements, college processes, and special support services.
2.Assist with basic academic advising questions and assists students in preparing for academic advising appointments with their assigned faculty advisor.
3.Monitor students' progress through scheduled individual meetings and early alert monitoring, and assess student progress toward program objectives and offer support at critical points in semester.
4.Provide support for students on both a scheduled and drop-in basis, in person and remotely.
5.Liaison with other offices on campus to enhance students' college experience and promote degree completion.
6.Collaborate with other staff on progress surveys, program policies and procedures, and resolving issues that create barriers for continuous student enrollment.
7.Resolve complex student issues in various stages of crisis, providing academic options and advocacy.
8.Oversee assigned projects within the department to include, creation, coordination, and monitoring, and/or related to at-risk student populations.
9.Develop and maintain a positive working relationship with other members of the campus community and serve as a resource for faculty and staff to support student retention.
10.Participates in a positive manner in the daily performance of duties in which an environment of respect and cooperation is fostered and demonstrated.
11.Assist with the preparation of reporting, as needed.
12.Other duties as assigned.
Must be able to relate to a diverse student population and academic personnel; must have strong interpersonal communication skills; must take direction and execute prioritized tasks; must have strong time management and multitasking capabilities; must be able to operate computers; must be able to speak to groups; must be able to physically perform the duties of the position; must possess a valid driver's license and be able to travel between work sites.
Bachelor's Degree; one (1) year full-time or equivalent part-time paid, professional experience working with students in a higher education setting.
Special Instructions Summary:
Niagara County Community College considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:
cover letter that addresses each of the qualifications
names and contact information for three (3) current, work related references
Incomplete packets will be rejected for lack of information.
NCCC does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, sexual orientation, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.
Internal Number: 536
About Niagara County Community College
Established in 1962, NCCC offers a comprehensive and vibrant learning environment with an enrollment of approximately 5,214 students (Fall 2018 semester). The student to faculty ratio is 17:1, providing a high degree of personalized attention for students. The NCCC campus, located in Sanborn, NY, offers easy access to both Buffalo, NY and Niagara Falls State Park, and is minutes from the Canadian border. The campus is centrally located between the county’s three main cities of Lockport, Niagara Falls, and North Tonawanda. NCCC serves the community in two locations within Niagara County, at the Sanborn campus, and at the Niagara Falls Culinary Institute, located in the heart of downtown Niagara Falls. NCCC continues to actively expand with the recent opening of its Learning Commons Center, a $25 million dollar project on the Sanborn campus. In just a short period of time, it has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services. Our college nurtures and empowers its students in ways that recognize and value our common humanity ...as well as the richness of our diversity. NCCC offers high-quality academic programs leading to degrees and certificates which are supported by outstanding student services. NCCC provides a variety of cultural, social, and international experiences, as well as community education and workforce development that supports economic development that positively impacts the quality of life. The College operates through a collegial model of shared governance and is accountable to meet the highest standards of professionalism and integrity. NCCC welcomes applicants who are committed in helping us fulfill our mission and to reach our vision of being a leader in providing a dynamic, high quality, educational environment responsive to current and emerging needs of our students and community. At NCCC we embrace diversity and promote inclusion throughout the institution and seek candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.