ITSUSERSUPPORTANDENGAGEMENT IS HIRINGFOR 3 TECHNOLOGYSUPPORTANALYSTS (00057692, 00059275 & 00062227). BY APPLYING TO THISPOSTING, YOUWILL BE CONSIDEREDFORALLPOSITIONS.
This position provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms. Areas of support include Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS operating systems, Microsoft Office 365, various E-mail clients, Internet browsers, networking, and campus IT services. This intermediate technical support is provided via phone, web, email, walk-up and social media channels. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Desk colleagues.
Education and Experience:
Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or - Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or - Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. - Journey level required an additional one year of experience - Advanced level required an additional two years of experience.
Intermediate troubleshooting skills
Excellent customer service skills
Knowledge of supported apps and services
Intermediate computer hardware troubleshooting
Phone support experience
Live Chat support experience
At least 6 months of basic technical support experience
CRM/CSM/ITSM Tool experience
Campus IT experience
ERP, PeopleSoft or similar systems support
Ability to multi-task(i.e. typing and talking)
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.