Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Background Check Statement:
Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.
Eligibility for Employment:
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.
Essential Duties and Responsibilities:
The primary purpose of this position is to support the James Center for Student Success and Advising within the Reich College of Education (RCOE) in a variety of supplementary roles to ensure timely and clear communication, successful events, and ongoing engagement with all stakeholders.
Duties and responsibilities of the position include but are not limited to the following: Knowledge of Program and Organization
Maintain current knowledge of, interpret, and explain policies and procedures relevant to James Center programming and operations.
Accurately apply policy and procedural knowledge in problem-solving scenarios.
Recommend, develop, and implement any necessary changes within the James Center in response to changing policies and procedures.
Understand the James Center's vision, mission, and goals; work toward their realization through supporting James Center programming and operations; and collaborate with all James Center staff on the continuous improvement of our efforts.
Identify, understand, and provide possible resolutions for issues arising in the course of implementing James Center programming and operations.
Understand and use appropriate technologies to support James Center programming and operations (e.g. productivity software such as Microsoft Office and GSuite, finance systems such as Banner and YoMart, etc); when necessary, train other James Center staff in the use of these technologies.
Work independently and with high attention to detail in order to manage James Center financial records and support James Center programming and operations.
Manage work priorities and deadlines in response to needs of the James Center.
Collaborate with all James Center staff and apply program knowledge in order to solve problems and continuously improve the James Center.
Assist and support student groups and other special projects coordinated by the James Center.
Apply program knowledge when interacting with other university departments (e.g., Admissions, Business and Physical Plant) to coordinate services for James Center clients (e.g., staff, students and/or faculty).
Stay informed on elements that may affect campus events and team responsibilities in order to professionally represent the James Center and Reich College of Education.
Secure resources, staff, space, equipment, supplies and inventory as needed to support the work of the James Center.
Prepare and distribute necessary documentation for various events (e.g., itineraries, vendor contracts, room lists, etc).
Serve as a chaperone and drive approved vehicles on student trips as needed.
Monitor and reconcile departmental budget; track travel and office expenditures, p-card transactions, and reimbursements in accordance with University financial policies and external regulations.
Research and resolve any accounts payable issues (e.g., duplicate invoices, discrepancies between approved purchase orders and invoices received, missing documentation, etc).
Maintain accurate, up-to-date financial reports for all James Center funds in accordance with University timelines.
Provide information on James Center funds (e.g., balances, encumbrances, permissible uses, etc.) as requested.
Take initiative in work, but also proactively ask for help when needed.
Consistently demonstrate effective organization, problem solving, and teamwork skills.
Interpret and provide information on policies and procedures in order to best serve James Center clients (e.g., current and prospective students, families, faculty, and staff), programming, and operations.
Accurately apply program knowledge when responding to various inquiries.
Provide input on the programming and operations of the James Center in order to best serve its clients.
Collaborate with all James Center staff to provide high-quality service to James Center clients.
Connect clients with appropriate resources within the James Center and/or refer to other services.
Consistently provide outstanding customer service.
Maintain accurate financial records for all funds associated with the James Center.
Compile and provide information on the James Center's finances as part of the regular reconciliation process and as requested.
Maintain records of reimbursements, vendor contracts, and other transactions.
Develop, recommend, and implement improvements to financial record-keeping tools, systems, and processes as necessary.
Maintain confidentiality of James Center records as appropriate.
Understand, use, and recommend improvements in appropriate technologies to support James Center recordkeeping; when necessary, train other James Center staff in the use of these technologies.
Leading Work Teams
Lead teams as assigned in support of James Center programming and operations (e.g., Reich College of Education Commencement Celebration, selected Appalachian Educators Club committee chairs).
Train members of the James Center staff as needed in areas of expertise (e.g., financial policies, record-keeping systems, university procedures, etc).
Serve as a point of contact regarding James Center programming and operations to current and prospective students, families, faculty, and staff.
Maintain strong communication with other university units (e.g., the Reich College of Education Dean's Office, Office of the Controller, Food Services, etc.) and external contacts (e.g., travel and lodging providers, vendors, etc.) as needed in support of James Center programming and operations.
Consistently demonstrate effective interpersonal communication, both verbally and in writing.
Maintain confidentiality of James Center communications as appropriate.
Bachelor’s degree or equivalent combination of training and experience.
Demonstrated experience, specialization, and/or certification relevant to accounting, communication skills, customer service, records administration, policy and procedural knowledge, leadership skills, and administrative skills (including office productivity software and financial systems and reporting).
Department: James Center for Appalachian Educators - 260450
Appalachian State University, located in Boone, North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as engaged global citizens who understand their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. Appalachian enrolls about 18,000 students, has a low faculty-to-student ratio and offers more than 150 undergraduate and graduate majors. It is one of 16 universities in the University of North Carolina system.