Please note that this position is a part-time appointment
Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification in a busy, patient-focused contact center. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services.
Responsibilities emphasize exemplary Customer Service and exceptional quality. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments.
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.
A minimum of three (3) years of relevant experience.
Previous experience directly related Call Center and Registration in a large complex healthcare setting. Cadance experience or similar function.
Demonstrated experience with patient check-in and cash handling.
Knowledge of third-party payors including federal, state and private health plans.
Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration.
Must have excellent customer service skills.
Bilingual English /Spanish.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
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