Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,377 full-time undergraduates and 4,420 graduate and professional students. Ranked 37 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1 billion, and an endowment in excess of $2.2 billion.
Reporting to the Assistant Director, Student Support Services, the Student Services Associate is part of the backbone of the Office of Student Services, the central administrative unit for Boston College's eight schools, 800+ faculty, and over 14,000 undergraduate and graduate students. Working in a highly collaborative and fast-paced environment, she/he is the front line when it comes to answering questions and resolving issues ranging from student registration, financial aid, and billing to auxiliary services including parking and ID cards. Whether requests come in-person, by phone, or email she/he aims to provide a friendly and professional experience and superior service.
In addition to the public-facing role, she/he also handles back-end processing. This end-to-end approach ensures that each Associate understands the full scope of what is needed to resolve issues, from initial contact to successful follow-up. Back-end tasks support all aspects of the Office of Student Services, including loan certification and disbursement, student account analysis, financial advising and outreach, cashiering, payment reconciliation, and first year orientation. New hires are adequately trained to be efficient and effective in providing first-response resolutions and the university values continuous improvement.
The nature of the role demands excellent organizational skills, a commitment to accuracy and follow-through, as well as the ability to prioritize different kinds of work throughout the day. As the face of the University, product and process knowledge are critical, as is a service orientation that centers on the Office's mission to provide flawless service to students, faculty, and members of the BC Community who engage Associates for more than 100,000 customer service activities each year.
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility;
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, and Dental Insurance
Low-Cost Life Insurance
Eligibility for both 401K and University Funded 403B Retirement Plans
?Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.