Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week. Clinic is open M - F 11 a.m. - 11 p.m. and Saturday - Sunday 9 a.m. - 5 p.m. Flexible work hours are available, but staff must assist in covering all hours, 12 hour days may be required.
Department Name/Job Location:
This position is in the Department of Emergency Medicine Ambulatory Clinic. This position is for the Medical School Campus.
Supervises daily activities of clinical offices, support staff, and ancillary services associated with patient care. Works closely with nurse manager to ensure coverage of all clinical hours while providing high quality, customer service friendly clinical care. This clinic performs both in-person and telemedicine based visits.
PRIMARY DUTIES AND RESPONSIBILITIES:
Supervises support staff involved in clinical activities in clinical office sites, maintaining adequate workflow, coverage, and schedules. Resolves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
Serves as a working supervisor able to cover all patient check-in and check-out processes. Answers phones, responds to patient concerns and assist staff with day to day clinical operations.
Implements and maintains office procedure manuals and current job descriptions of personnel supervised
Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling, and makes salary recommendations
Monitors patient flow through the clinic; oversees inventory needs. Ensures clinical equipment is in working order.
Monitors staff work queues and ensures that all patient related EPIC workflows are followed and appropriately addressed. Ensures staff are fully trained to manage applicable duties.
Serves as a liaison between service provider, patient, and clerical and support personnel.
High school diploma or equivalent certification with five years of related experience.
If order entry in the electronic medical record is part of the job’s responsibilities, Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam within six months of hire date or within a shorter time frame if noted by hiring manager.
Two years supervisory experience.
Communication, organizational, medical terminology and supervisory skills necessary.
The hiring range for this position is $43,326 - $54,204 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.