Coordinates the daily operations of outreach and outlying client service activities in the Pathology market area. Supports the mission, goals and objectives of Columbia University (CU). The incumbent will serve as a liaison between outreach clients and the department.
Develop and maintain a regular on-site visit schedule for Outreach clients providing support needed to ensure high quality service for their pathology needs.
Maintain frequent communication with client offices providing feedback to Pathology Leadership on client concerns, issues and opportunities for process improvement.
Identify potential new clients and provide marketing materials.
Maintain a client database including client demographics practice contact information and any special needs.
Actively participate in the development of process for on boarding new clients by providing on-site support and education.
The OC will also perform other duties as necessary to functioning of the unit.
Coordinates outreach AP couriers activities - 25%
Coordinates clients needs to support pathology report delivery and distribution - 15%
Procures, prepares and organize supplies delivery to clients. Supports clients needs for requisitions redesign, editing and reordering of requisitions. Reviews couriers invoices. - 15%
Develops and implements a sales strategy bases on physician needs and interest - 25%
Plans for and implements changes within the regional market bases upon dynamic changes in customer demands and business growth; coordinates changes appropriately - 15%
Serves as a main liaison between sales representative and Pathology Department - 5%
Requires a bachelor's degree or equivalent in education and experience, plus two years of related experience.
Medical Technologist or HT certification preferred
Practical knowledge and experience with CoPath a plus.
3-5 years directly related experience.
Valid drivers license and clean driving record required.
Must have excellent interpersonal, communication and teamwork skills. Must have proven ability to manage people. Candidate is expected to successfully achieve desired outcomes, work with minimal supervision while applying sound business judgement.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 508042
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.