UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. UW Medicine - Northwest is a full-service, non-profit community hospital, offering comprehensive medical, surgical and therapeutic services. With 281 beds, more than 1900 employees and a world-class medical staff, we provide innovative, technologically advanced care on a patient-friendly, easy-access campus just north of Seattle. We're proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Emergency Medicine Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row, we’re also one of the safest places to get care – among the top 5% in the country.
UW Medical Center - Northwest has an outstanding opportunity for a DAY SHIFT, FULL TIME, PANEL NAVIGATOR (CLINIC PATIENT SERVICES SPECIALIST II). The Panel Navigator is accountable for population health activities and tasks in the clinic which may include, but are not limited to the following: Enhance the patient experience through proactive engagement and outreach around wellness, preventative care and striving to improve the “global” patient experience. This role is accountable for population health activities working closely with the care team in the clinic. Examples of population health activities are: maintaining accurate panels, ensuring team based panel management, gap closure, referring patients for care coordination, care management, addressing disparities in care for vulnerable populations and ensuring all patients’ needs are met.
Learn, participate, and promote concepts of the Patient Centered Medical Home. This includes:
Enhancing the patient care experience
Engaging the patient in care and empowering the patient with knowledge and access to support resources
Improving health outcomes for patients
The panel navigator is fully accountable for leading Panel Management meetings through collaboration with the care team. This includes:
Preparing and planning panel management team meeting agendas
Identifying gaps due in health maintenance, epic panel reports and patient registries by PCP and at the clinic level. Running the patient’s gap lists by PCP
Ensuring action is taken to address gaps in a timely way by outreach of patients on wellness, preventative care and disease management gaps
Collaborating with clinic staff to identify patients who may benefit from care management support
Continue appropriate follow up and tracking activities including targeted outreach, forecasting, pending orders, calling patients, making appointments, working referral queues, resulting referrals and following up with patients regarding any assistance needed
Assisting in the utilization of culturally relevant and language appropriate promotional materials and advocacy tools for target population
Assist care team in development of strategies to address or eliminate barriers to care
Initiating contact with patients to support care goals, follow up on no-show and new referrals, schedule new patient appointments and other actions
Assist with scheduling appointments with and referrals to internal and external resource
Participate in network workgroups and meetings to ensure continued improvement in systems and processes for panel and care management
Support Patients Are First measures and associated Medical Home goals and objectives
When indicated, provide assistance to/advocate for patients/families. May support care team by contacting contact relevant community agencies to increase knowledge and collect information related to services available for patients and families
Time permitting, may assist with completion of patient forms, applications, and other paperwork as needed. Provide accurate information to patients, physicians, staff and community as requested in a timely fashion
Scan and forecast schedules for patient
Take responsibility for professional development to maintain and increase competency and support the education of our patients, families and staff by:
Participating in ongoing education relevant to role
Reaching out, establishing and maintaining relationships with community resources to develop referral resources and patient advocacy/support networks
Demonstrate awareness of the importance of cost containment for the department
Perform other duties as assigned within population health
Maintain confidentiality of patient information and medical records
High school graduate or General Education Diploma (GED) required
Good to excellent computer skills including the ability to successfully navigate between multiple applications
Knowledge of Medical Terminology
Personable, excellent written and verbal communication skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred minimum two years of experience in facilitation of patient care services
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.