As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
UW Medicine Risk Management has an outstanding opportunity for a Program Operations Specialist.
Management of departmental financial processes as they relate to patient events and grievances, analysis and assignment of all incoming requests for risk management support; regular production and analysis of documents responsive to public records requests and/or discovery; development and execution of procedures relating to financial, case management, and quality/risk management committee functions; coordination and planning of committee meetings including clinical risk management and quality committees with creation, analysis, and management of reports. Coordination of risk management education activities including creation and administration of surveys to measure success and analysis of survey results.
This position is responsible for the above activities as they apply to the University of Washington Medical Center (Montlake and Northwest campuses), UW Neighborhood Clinics, the School of Dentistry, the School of Medicine, and Hall Health Primary Care Center. On occasion, position may perform duties listed above related to Children's University Medical Group, the School of Medicine, and UW Physicians. This position may also be required to provide backup for comparable departmental positions assigned to other UW Medicine components.
This position is required to understand and respond to the varying needs of the Health Sciences & UW Medicine Risk Management (HSRM) program as they apply to various entities. Position constantly encounters, analyzes, and utilizes extremely confidential information in relation to patient events, complaints, and grievances. This position is required to independently manage financial functions that are both extremely time-sensitive and high-value. It is also responsible for working with other risk management staff to provide responses to public records requests and discovery requests that may require significant analysis to determine responsiveness. The position is required to maintain a working knowledge of the duties performed by a large number of departments as well as the variances within departmental teams in order to appropriately triage and assign requests for risk management assistance.
• Analyze and assign or act on requests for Health Sciences & UW Medicine Risk Management assistance, involvement, and participation. Requests may come from patients and their families, clinicians and staff, UW Medicine administration, or UW/UW Medicine support staff such as UWM Compliance or quality improvement and patient safety groups. This requires the ability to independently prioritize existing commitments and departmental workflow structures. Also includes development and execution of related policies and procedures.
• Analyze, perform, and track account adjustments and reimbursements for patient events and grievances to ensure accuracy and appropriateness. This includes collaboration with risk manager teams and the HSRM Manager for final reconciliation of financial processes. Also includes development and execution of related policies and procedures.
• Coordination and planning of committee meetings including clinical risk management and quality committees. This includes analysis, management, and creation of various reports related to quality improvement activities. This also requires creation and analysis of content of minutes and maintenance of committee records.
• Maintain regular documentation of risk management education programs and create/administer surveys to measure effectiveness of programs. Includes analysis of survey results with reports to staff administering educational programs.
• Independently search for and provide responses to public records and/or discovery requests. This requires analysis of records to determine responsiveness.
• Other duties as assigned by the HSRM leadership team. Examples of such are participation in inventory management and compliance activities, equipment inventory activities, surplus management, safety regulation compliance, record retention and disposition, and training various levels of staff regarding each of these areas.
MINIMUN REQUIREMENTS Bachelor’s degree, with at least 2 years of experience.
Additional Requirements: 1. Excellent administrative skills with a high degree of accuracy and attention to detail. 2. Effective and professional oral and written communication skills. Must be able to communicate courteously, professionally and clearly with all levels of UW management and staff, vendors and UW Medicine customers. 3. Experience-based knowledge of customer service techniques. 4. Ability to exercise independent judgment, decision-making, and problem-solving skills. 5. Ability to multi-task, prioritize work and manage a heavy workload with frequent interruptions. 6. Thorough knowledge of and extensive experience with administrative software systems, including Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Visio). 7. Strong data mining skills.
Equivalent education and/or experience may substitute for minimum requirements.
DESIRED REQUIREMENTS 1. Experience using risk management software and related reporting software. 2. Experience using RiskMaster software and SAP Business Objects software. 3. Knowledge of UW and UW Medicine administrative systems. 4. Experience in a clinical quality improvement or risk management setting, preferably within a hospital or healthcare setting, or equivalent education/experience. 5. Demonstrated analytical and problem-solving skills. 6. Proven ability to work effectively in a team environment.
CONDITIONS OF EMPLOYMENT The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.