1. Manages a client department's complete desktop computing environment. 2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs. 3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products. 5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network. 6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling and backup systems, as well as client department specific applications. Documents all reported problems. 7. Supports clients in the use of their desktop equipment by training users. 8. Works with others to ensure smooth integration of network and software products. 9. Analyzes, recommends, and implements work-group computing solutions to meet client department's needs. 10. Trains other support technicians. 11. Completes and documents technical projects such as the testing of hardware and software products. 12. May perform other duties as assigned.
Preferred Education: Information technology experience in a professional theater. Expert knowledge and support of Mac, OSX, and Windows 7 and 10. iOS and Android.
Preferred Education, Experience and Skills: Information technology experience in a professional theater. Expert knowledge and support of Mac, OSX, and Windows 7 and 10. iOS and Android.
Required Skill/ability 5: Ability to work through complex problems until they are resolved with the appropriate sense of urgency.
Posting Position Title: IT Support Technician 2
Required Skill/ability 3: Proven ability to use a combination of research and previous experience to efficiently find the best solutions to technical problems including applying standards and best practices in implementing solutions that best meet a client's business and institutional requirements.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: IT Support Specialist
Required Skill/ability 1: Expert knowledge and support of standard application packages such as Microsoft Office productivity tools.
Required Skill/ability 4: Exceptional oral and written communication skills.
Required Skill/ability 2: Expert networking knowledge, Ethernet networks, IP and terminal emulation concepts, and wireless network configurations.
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.
Internal Number: 61872BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.