Under general supervision, this position is responsible for providing exceptional customer service to students/faculty/staff who phone-in and/or email inquiries; offer information regarding state and federal Veterans Affairs Educational Benefits. Requires the ability to process a high volume of data through various sources with the ability to analyze and anticipate complex issues. Requires attention to detail with a high degree of accuracy with routine and repetitive tasks.
Essential Duties and Responsibilities:
Coordinates all services relating to Veteran's Affairs educational benefits including recruitment, registration, certification, and retention. Acting as a certifying official for VA Educational Benefits through VA Once. Requests, proofs, and distributes student-requested transcripts; produces official letters verifying student enrollment history; verifies official class grades and proof of residency in order to meet federal and/or state requirements.
Monitors and completes documents required by the Regional and State Veterans Office for enrollment certification of V.A. students. Monitors and verifies veteran student enrollment and report to Veterans Administration (VA); ensures courses are not being repeated and are a part of the approved major program; monitors student progress and attendance. Advises veteran students and helps resolve pay and certification problems. Processes a high volume of data through various sources with the ability to analyze and anticipate complex issues. Demonstrates attention to detail with a high degree of accuracy with routine and repetitive tasks.
Assists with the planning and execution of outreach events related to veteran's education benefits, resources and on-campus support. Assists in the presentation of workshops/orientations for students/ community/ faculty and staff over VA resources, support, student programming, and guidelines. Helps provide guidance and coordination of on-campus programming for students in a wide range of topics in addition to VA benefits. Conducts peer program reviews and participates in association. Prepares written correspondence/reports such as letters to veterans and the VA with regards to the certification process, policies and/or procedures. Assists with the presentation of workshops/orientation for students/community/faculty and staff over VA Education Benefits and guidelines conference/workshops to identify best practices.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Education and Experience:
Bachelor's degree in applicable field
Two years of related experience in higher education setting certifying VA/TX educational benefits.
Knowledge, Skills and Abilities:
Experience serving veterans; ability to effectively communicate with the military community as well as all levels of management. Excellent verbal, written communication skills along with Microsoft Publisher and Adobe Acrobat software.
Ability to multitask and work cooperatively with others. Strong verbal and written communication skills, organizational and interpersonal skills.
Licensing / Professional Certification:
May require a valid driver's license.
Ability to lift and carry 50 lbs. as a part of recruiting and marketing tent display responsibilities.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervision of Others This position may supervise employees.
Bilingual speaker preferred.
Please make sure to provide the following documents:
1) Online Application
2) Cover Letter to include two professional references
For detailed instructions on how to apply for any positions on our website, please use the following link:
Internal Number: R-031377
About Texas A&M University - San Antonio
Texas A&M-San Antonio provides affordable higher education opportunities to students from over 30 counties in the surrounding South Texas region, and has graduated over 5,000 students who are career-ready in a variety of in-demand fields such as education, business, information technology and cyber security, criminology and biology.