Plan and manage the delivery of reasonable accommodations with primary responsibility for real-time captioning services of the Disability Resource Center. This position will oversee the day-to-day operations and supervise the captioning staff of the Interpreting/Captioning Unit (ICU) of the Disability Resource Center. Provide leadership and support within the Office for Equity and Diversity. This position reports to the Associate Director of Access Programs of the Disability Resource Center.
The Manager of Real-Time Captioning Services supervises captioning staff, including the real-time captioning scheduler, and is responsible for recruiting, hiring, and training of staff as necessary. The manager ensures that consumers' real-time captioning related needs are met through management of the day-to-day operations of captioning services. Services include in-person real-time captioning, and remote real-time captioning. The manager provides outreach and information to students, faculty and community members and acts as a liaison to University departments. The manager also receives, processes, and schedules requests for real-time captioning services for students, faculty, staff, and visitors of the University of Minnesota as needed. The manager works in partnership the Manager of Interpreting Services.
Essential Responsibilities: Administration • Develop, coordinate, manage and evaluate captioning services and procedures pertaining to in-person captioning, and remote captioning. • Receive, process, and schedule requests for real-time captioning services for students, faculty, staff, and visitors of the University of Minnesota. • Supervise captioning staff • Supervise real-time captioning scheduler • Consult with Disability Resource Center staff to provide reasonable accommodations utilizing the interactive model • Manage resources, documents, and equipment related to captioning, including hardware (computers, stands, bags, cords, microphones, etc.) and software (C-Print). • Receive, process, and schedule ICU requests for students, faculty, staff, and visitors of the University of Minnesota, as needed. • Advise and recommend hardware and software purchases • Acquire and test various software and hardware-based production tools • Acquire and test various software and hardware-based end-user tools • Promote disability self-advocacy, pride, community, universal design, responsibility, dignity, equity, independence and the fostering of multicultural community.
Outreach and Institutional Support • Assist University units in ensuring physical, programmatic, informational, policy, and attitudinal access by: o Providing consultation and training on disability issues (including topics related to interpreting and captioning services) to University community. o Fostering development of post-secondary interpreting and captioning at the University by initiating, facilitating, and maintaining relationships and partnerships with communities, agencies, and individuals involved with deaf, hard of hearing, and deaf-blind people, sign language interpreters, captioners and other developing technologies that provide communicative access.
Professional activities • Join and serve relevant professional organization(s) • Create and maintain relationships with larger captioning community and profession by presenting at and attending captioning-related conferences, programs, and webinars and networking with professionals at the University of Minnesota and other institutions • Participate in policy and procedural decisions relating to real-time captioning
Miscellaneous • Work actively to create a positive and productive work environment • Is an effective spokesperson for their area/unit with others both inside and outside their area/unit • Demonstrates a commitment to continuous improvement • Demonstrates a substantial knowledge of issues regarding diversity • Understands and supports teamwork in the workplace • Other duties as assigned which are consistent with the mission of the Disability Resource Center and/or the Office for Equity and Diversity.
This position offers the following benefits:
MN State Retirement System (MSRS) pension plan - tax deferred.
13 paid vacation days per year (starting accrual rate), in addition to 13 paid sick days and 11 paid holidays.
Reduced tuition opportunities covering 75% - 100% of eligible tuition.
Excellent and affordable health care benefits.
Wellness program with opportunity to earn lower health care rates.
Free basic life insurance benefit (115% base salary, $200,000 maximum).
*Some benefits depend on percent-time appointment.
Essential Qualifications: • Bachelor’s Degree and four years of experience or a combination of education and experience equal to eight years. • Experience working with captioning services or similar direct service accommodation, preferably in a post-secondary setting • Experience in developing and managing filing systems/libraries • One-year supervisory experience • Excellent organization and administration skills • Experience coordinating service providers • Knowledge of federal and state laws and guidelines regarding access for people with disabilities, principles of universal design and interactional (or social) model. • Ability to anticipate and manage program needs and fluctuating service demands • Ability to prioritize multiple responsibilities • Demonstrated experience in, and an ongoing commitment to, working effectively with and across diverse communities: including people of color, underrepresented groups and new immigrant populations; American Indians; people with both visible and invisible disabilities; women; people of various gender and sexual identities and expressions; and first-generation students from economically disadvantaged backgrounds.
Selection Criteria: • Knowledge of and experience with C-Print software; completion of C-Print captionist training program preferred • Basic conversational skills in American Sign Language • Familiarity with principles of Universal Design and Inclusive Design
Internal Number: 337014
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.