The University of Michigan Orthotics and Prosthetics Center is a large multi-disciplinary clinic dedicated to providing high quality orthotic, prosthetic, and pedorthic services for adults and children. The 30,000 square foot facility is located at 2850 S. Industrial Hwy, Ann Arbor, MI. The Orthotics and Prosthetics Center at Michigan Medicine is one of the few University based facilities in the country that offers comprehensive services and has been awarded the maximum three-year accreditation by the American Board for Certification in Orthotics, Prosthetics & Pedorthics.
This individual will play an important role in researching insurance eligibility, authorization and billing requirements. In addition, this individual will support the patient financial liability process, while providing the highest quality customer service. We are seeking a compassionate, enthusiastic, and patient-oriented individual who will share in the goal of creating the ideal experience for our patients, families and employees.
Perform critical and complex billing-related functions requiring analysis, evaluation and an in-depth understanding of the accounts receivable system – Daily process flow including: prescription review, benefits/eligibility analysis, appropriately completing WIP icons, communicating with clinicians, reviewing for modifiers and appropriate patient signatures
Review and resolve insurance issues to reduce claim denials
Obtain authorizations as required by various carriers via telephone, fax, and online systems to ensure efficient patient turnaround time
Enter billing data into MiChart and use other electronic systems as required, such as OPIE
Work directly with UMHS patient accounts staff to ensure charges are entered correctly and that the correct authorizations have been obtained for specific HCPC codes.
Provide support to clinicians in researching and explaining insurance/billing information to patients.
Provide quality customer service – directly answer/respond to patient financial insurance questions
Provide patient counseling regarding estimated out of pocket financial liability (coinsurance, deductibles, etc.) and coordinate patient payments
Complete monthly WIP review meetings with assigned clinicians to ensure all active patients are processed timely to reduce delays
Interact regularly with patients, physicians, O&P clinicians, and payors
3- 5 years of billing/insurance experience- extensive knowledge of billing requirements and practices of various insurance carriers including but not limited to: auto, worker’s compensations, private health, and others such as Tricare, Medicare and Medicaid.
Expertise in utilizing payer portals/websites (eligibility and benefits).
Excellent written (legible), verbal and face-to-face communication skills, including ability to effectively explain relevant insurance information to patients, as well as communicate with insurance plans and internal customers. Proper phone etiquette.
Ability to work independently and collaboratively in a team-oriented environment; professional and friendly demeanor.
Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
Ability to exercise sound judgement and problem-solving skills.
Proficient in Microsoft Excel, Word, and Outlook.
Ability to handle patient and organizational information in a confidential manner.
Four-year degree in Business Administration or related field.
Knowledge of medical terminology, preferably in the field of Physical Medicine & Rehabilitation and DME/Orthotics and Prosthetics.
Familiarity with Epic and OPIE systems.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 187911
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.