Provide operational leadership for the “digital classroom services” (DCS) function responsible for classroom technology support and A/V tech support. This may include working with university stakeholders to design, purchase, configure, and distribute IT assets to meet business objectives throughout campus; providing DCS user support on an as-needed basis as requests/issues/problems are reported; and/or support classroom lecture recording activities. In some locations DCS staff provide computer and laptop support (Desktop Support). Digital Classroom Services is responsible for supporting classroom related devices across MSUs Campus including usage questions and physical device troubleshooting. DCS is also responsible for event A/V provisioning and support, including possible weekend work. Much DCS support requires commuting across campus, sometimes with significant IT assets. Some work may be completed outside of standard working hours, with advanced notice.
Complete basic job functions in a timely manner. Support a team of IT support professionals, including being available on-call to respond to issues or questions as they arise. Participate in internal IT technical training classes and certifications on an as-requested basis.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSUs mission of providing education, conducting research, and advancing engagement. MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSUs mission of providing education, conducting research, and advancing engagement.
Unit Specific Education/Experience/Skills
Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an associate's degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; OR a bachelor's degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed;or an equivalent combination of education and experience.
Desired Qualifications
Experience with asset management
Experience with Crestron, RoomView, and RoomView Fusion
Experience providing A/V support for classrooms, conferences, and/or other large events
Exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with executive sponsors for customer groups
Ability to work collaboratively in a team environment Ability to isolate, analyze, describe, and resolve complex issues
Strong reasoning and problem-solving skills
Ability to work under pressure and consistently meet deadlines
Curiosity in new & emerging technologies, with a desire to implement for the betterment of campus and stakeholder experiences.
Comp TI A+
AVIXA Certified Technology Specialist
Required Application Materials
Resume, Cover Letter
Special Instructions
Please provide 3 references knowledgeable of your work
Work Hours
STANDARD 8-5
Summary of Physical Demands
This position requires lifting, pushing, pulling, carrying or climbing as part of carrying out responsibilities.
Bidding eligibility ends on 8/4/2020 at 11:55 PM
Internal Number: 663393
About Michigan State University
Spartans work every day to advance the common good in uncommon ways.Together, we tackle some of the world?s toughest problems to find solutions that make life better?from alternative energy to better food safety to breakthrough medical and environmental applications achieved through rare isotope research.We teach. We explore and we discover. We collaborate and lead. We innovate, inspire, and empower. We achieve our potential and create circumstances that help our students and others achieve theirs.We're good at it, and we've been at it for more than 150 years.The nation?s pioneer land-grant university, MSU began as a bold experiment that democratized higher education and helped bring science and innovation into everyday life. The revolutionary concept became a model for the nation.Today, MSU is one of the top research universities in the world?on one of the biggest, greenest campuses in the nation. Home to nationally ranked and recognized academic, residential college, and service-learning programs, we?re a diverse community of dedicated students and scholars, athletes and artists, scientists and leaders.In ways both practical and profound, we work to create a stronger, more sustainable, and more hopeful future for all.
