Responsible for providing efficient and effective clinical operational support through the delivery of oral health care services within the College of Dentistry and Dental Clinics by scheduling patient appointments and providing front line collegiate support following the guidelines set forth by the College of Dentistry's Clinic Administration department. For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Provide Support Services to Clinical and Non-clinical Departments
Responsible for scheduling patient appointments and visits within the College of Dentistry and Dental Clinics, by interacting with patients on the phone and in person, using the electronic health record software Axium, This interaction can include answering questions, giving information, and otherwise representing the College's clinical operations.
Evaluates and independently interprets data from the patient management system (Axium), in order to schedule patients for initial and subsequent visits.
Coordinates appointments between all clinics within the College of Dentistry and Dental Clinics, to include but not limited to: review and interpreting patient records, patient and appointment management, providing schedules and billing details to patients, practitioners, staff, and students on a daily basis to ensure accuracy of patient care.
Coordinates and facilitates provider schedules (manages master schedules, creates daily templates for providers to include faculty, residents, hygienist, and pre-doctoral students, and makes daily clinic schedule modifications).
Communicate/Collaborate with Internal and External Constituents
Works collaboratively with other collegiate clinics, referring outside dental offices, Community Health Centers and other outside agencies such as Transportation Management Services (TMS).
Develop Programs, Policies, Practices that Enhance Patient/Staff Environment
Responsible for problem solving of scheduling conflicts, including unplanned absences and patient urgent care needs.
Gathers and/or verifies insurance coverage; reviews applicable insurance coverage including DWP (Dental Wellness Plan) and Medicaid of Iowa prior to each appointment and informs provider and patient of changes in eligibility. Counsels patient of need to contact case worker in the event Medicaid coverage expires. Updates the Patient Accounting System as needed in light of insurance verification results; gathers signatures for consent/assessment forms.
Support Services Specialist - PVD1 (Regular P&S)
College of Dentistry - Clinic Administration (Iowa City, IA)
Salary: $38,439 to commensurate (Pay Grade: 3A)
Schedule: Monday - Friday, 8:00am - 5:00pm
Bachelor's degree or an equivalent combination of education and relevant experience.
6 months - 1 year relevant administrative experience.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite package.
Experience scheduling for multiple providers in a healthcare environment
Experience gathering and verifying insurance coverage
Experience with electronic health records
Experience with dental terminology
Some knowledge of University policies, procedures, and regulations.
In order to be considered for an interview, applicants must upload (and mark as "Relevant File") to their submission: cover letter, resume, and 3 names of professional reference.
Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be subject to a criminal background check.
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.
Provide efficient & effective clinical operational support through delivery of oral health care services w/in the College of Dentistry and Dental Clinics by scheduling patient appointments...
Internal Number: 20002634_1595963272
About University of Iowa
With over 31,000 students, the University of Iowa is one of the nation's top public research universities, a member of the Big Ten conference and the Association of American Universities. The University of Iowa is composed of eleven colleges and is known around the world for its balanced commitment to the arts, sciences, and humanities. It is home to one of the nation's largest academic medical centers and the pioneering Iowa Writers' Workshop. The University of Iowa promotes work/life integration and is located in the casual yet cosmopolitan environment of Iowa City, widely recognized as one of the country's most livable communities.