Reports To: UCI Temporary Employment Services (TES) Department
Working Title: Temporary Customer Service Rep
Department: UCI Temporary Employment Services (TES) Department
Bargaining Unit: 99
Job Code: 007718
Job Location: UCI Campus - Irvine
Percent of Time: 0%
Work Schedule: 8-5, M-F (Hours may vary)
Employee Class: Floater
This is an excellent opportunity to work for one of California's largest employers, University of California located in Irvine, CA. We are looking for Top Customer Service Representatives with Benefits and Payroll knowledge to join our Team. This position will start out as a temporary position and has the possibility of becoming a Career position!
Responsible for providing a full range of customer services. Develops processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer (employees and managers) inquiries and/or problems. Researches and resolves questions and problems, maintains records and communicates resolution and/or status to customer. Ensures phone coverage by staffing appropriately to meet customer needs. Monitors quality of representative's responses when responding to customer inquiries.
The Employee Service Associate will work within the UCPath Employee Experience Center, This critical role will be the first point of contact and service for UC employees and managers.
The incumbent will provide information and guidance primarily by phone to UC employees regarding payroll (garnishments, wage attachments, W2, etc.), human resources (position information, leave administration, etc.), academic personnel, and benefits. Knowledge and experience as a subject matter expert is needed in at least one of the following areas: human resources, payroll, or benefits. The incumbent must be able to acquire in-depth knowledge across multiple areas through training.
Responsibilities involve review of issues and problem resolution in specific areas such as, but not limited to one of the following: payroll, human resources, academic personnel, benefits. Utilizes knowledge management tools and contributes new, revised or updated information to maintain accuracy and consistency in knowledge in support of customers, peers and the larger UCPath Center team.
Provides support for employees with sensitive and confidential information relating to benefits, payroll, and/or HR issues. Communicates effectively (written or verbal) to best match customer style, needs, and level of understanding in creating optimal customer interaction.
May research, analyze and work with appropriate levels of the Center to facilitate implementation of corrective action or ensure problem resolution. May participate in workgroups for review of internal process and technology to ensure effective and efficient customer service. Ensures delivery of quality service to various constituencies. Other duties as assigned.
$23 - $25 or more depending on responsibilities and/or skill requirements of the temporary assignment.
Content knowledge across HR, academic personnel, benefits, payroll, and leave administration functional areas with in-depth knowledge and experience in one or more of these areas. Employment subject to criminal records background check. Preferred:
A minimum of three (3) years demonstrated customer service experience working in an internal HR, payroll, or benefits shared service or call center environment as a subject matter expert in one functional area, or an equivalent combination of education and experience.
Please attach your resume.
Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.
This is a temporary employment recruitment reporting to the UCI Temporary Employment Services (TES) Department To be a viable candidate for the temporary employment program, you must be able to start employment within 1 to 2 days after temporary employment is offered Interviewing and hiring is based on internal hiring needs and how well the candidate matches the requirements, and is a fit to the assignment TES is constantly seeking applicants although there may not be the immediate need to interview or hire
The majority of our temporary positions are Monday - Friday, 8:00 a.m. - 5:00 p.m., however, we also have occasional part-time, weekend and evening hours available.
Comprehensive benefits options are also available for temporary employees, including paid vacation, holidays, and sick leave.
Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in employment with UCI Temporary Employment Services
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.