Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Pediatrics Allergy, Immunology & Pulmonary. The position is located at the Northwest Tower. This position is for the Medical School Campus.
Schedules appointments for clinical services, and ensures that families, patients, referring physicians and all other callers are treated with compassion and respect. Obtains required demographics, insurance information, referral forms and medical reports and records.
PRIMARY DUTIES AND RESPONSIBILITIES:
As the primary contact for incoming calls, greets all callers with professionalism and customer service skills.
Uses the computerized scheduling system EPIC to schedule new and return patient appointments as well as associated ancillaries. Obtains and enters into the EPIC fields inclusive of all demographic, patient history, referral and insurance information completely and accurately. Insurance and demographic information must be verified each visit and verification must be documented in EPIC. Maintains a 95% compliance rate of completing all required registration fields. Schedules according to Washington University Policies and HIPAA guidelines.
Obtains scans and maintains current patient records and EMR. Facilitates medical records requests.
Keeps abreast of insurance information via FSC Wizard and understands how this impacts the scheduled visit and need for referral.
Mails new patient packets, sends reminder letters and makes calls regarding upcoming clinic appointment. Follows up on clinic cancellations, to ensure the clinic work flow.
Assists physicians/nurses in responding to patient calls, gathering and sending information to appropriate individuals, and other duties as needed.
Distributes mail, faxes, and correspondence timely and efficiently.
Other duties as assigned.
High school diploma or equivalent high school certification required with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Demonstrates interpersonal skills and working knowledge of insurance and financial options.
Customer service oriented.
Pleasant telephone demeanor.
The hiring range for this position is $15.85 - $19.43 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.