The Scheduler greets patients and visitors in a courteous manner while maintaining adequate workflow at the front desk.Â This position performs general clerical and communication functions in the Clinic including but not limited to answering phones, authorization request, scheduling follow-up visits and diagnostic testing. Works with any and every provider in the Clinic.Â
The Scheduler works with every provider in the Clinic.Â
This position reviews new patient referrals/ authorizations for appropriate coding.Â The Scheduler performs new patient registration, insurance verification, check-in and out functions in the front desk.Â The Scheduler ensures that orders for diagnostic testing have been entered in the system and reviews insurance for appropriate scheduling.Â This position communicates with Authorization Specialist in the Clinic and Pre-Arrival Unit to secure authorization/pre-certification for diagnostic testing.
Other duties as assigned.
Minimum Education:â¢High School Graduate or GED equivalentMinimum Experience/Knowledge:â¢1-year experience in front desk, concierge, preferably in a healthcare admitting department.â¢Proficient basic computer skills and knowledge in Microsoft Office.â¢Excellent customer service skills.â¢Excellent verbal and written communication skills.â¢Excellent organizational skills.â¢Preferred: Basic knowledge of health care terminology.Required License/Certification:â¢Fire and Safety Certification. If employee does not have card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date.
Internal Number: REQ20091266
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.