Facility Operations maintains our physical campus to support research, teaching, and learning at Indiana University Bloomington. As a unit of Capital Planning and Facilities (CPF), Facility Operations provides wide-ranging services - all with the goal of creating a beautiful, well-functioning campus.
Building Services aims to provide a clean, safe, and attractive environment for everyone on campus. Building Services handles custodial services, moving and setup requests, pest control, and recycling and trash collection.
Ensures that all University facilities are maintained in a manner which provides a clean and safe environment by developing departmental procedures and guidelines which address these objectives, directing the priorities for daily work assignments, including special projects and support for campus events, supervising the activities of custodial personnel, anticipating requirements for exceptional efforts and developing appropriate contingency plans, and inspecting the quality of work performed. Ensures that custodial services meet the established guidelines by developing long-range plans for the replacement of equipment, training, staffing, and contract services. Ensures that custodial personnel have the equipment and supplies necessary to perform services by reviewing requests from supervisors for supplies and equipment, requisitioning for replacement items as necessary, and directing the storage of supplies and equipment in a secure facility.
Advises CPF administration regarding the general condition and cleanliness of University facilities by conducting regular inspections, reviewing condition reports from supervisors, and submitting appropriate reports and documents to the Director of Facility Operations. Informs personnel of safety information regarding supplies and equipment, makes that information available to all employees, and works in partnership with CPF Quality Assurance & Safety team members.
Minimizes institutional liability regarding the University's compliance with local, state, and federal regulations by enforcing policies, laws, and regulations governing environmental protection, hazardous waste disposal, and the use of chemical substances and materials. Works in partnership with Environmental Health and Safety (EHS) leadership when there are changes in these laws and regulations. Recommends the acquisition of contract services to Director of Facility Operations by writing and/or reviewing the specifications for the contract work to be performed, analyzing estimates from reputable vendors, and working with University Procurement in determining the lowest/best bid. Ensures that contract services meet specified results by inspecting the work performed and directing corrective action to be taken as necessary.
Provides direct oversight and management of the annual operating budget for Building Services and budget expenditures throughout the year. Establishes annual budget in partnership with Director of Facility Operations and CPF Finance. Facilitates the University's recycling programs and works in partnership with Sustain IU related programming and initiatives.
Coordinates with Capital Planning teams with regard to custodial needs by providing meaningful input during the design process, providing effective review of contract documents prior to award, facilitating appropriate communication throughout construction, and coordinating in a timely and complete transition of the facility to the University by appropriately stocking and staffing the facility to provide for custodial service.
Develops an effective staff by hiring qualified applicants, ensuring training of employees to proper standards, supervising the performance of departmental tasks (either directly or indirectly), overseeing the evaluation of employee performance, directing corrective measures to be taken when necessary, and planning the professional development of Building Services personnel. Provides essential personnel management services for custodial personnel by maintaining appropriate supervisory records, handling or referring employee grievances as appropriate, remaining knowledgeable of and enforcing the University personnel policies, reviewing and approving employee requests for vacation, sick leave, and other excused periods away from work, and completing employee performance evaluation reports. Ensures compliance with University rules and policies regarding employee conduct by advising and counseling custodial personnel, providing positive progressive discipline in accordance with University policy for violations. Keeps the Director of Facility Operations informed of disciplinary actions, and partners with CPF Human Resources throughout the process.
Maintains an environment of open communication with all customers, colleagues, and affiliates, both on and off campus, serves as a liaison with other departments in the resolution of day-to-day administrative, billing, and operational issues, and resolves differences constructively and tactfully while treating others with respect. Focuses on customer needs and customer satisfaction, projects a positive customer service environment to both internal and external customers, and promotes and encourages an attitude of exemplary customer service and high integrity to all of the staff within Building Services. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required. Contributes to the overall success of Facility Operations by performing all other duties and responsibilities as assigned.
Bachelor's degree and eight years of experience in building services management and administration, including experience that demonstrates the management of custodial operations and the supervision of custodial staff and associated administrators.
Combinations of education and related experience may be considered.
Possess a valid driver's license with the ability to be insured by Indiana University.
Experience or training in business management with an emphasis on budget. Supervisory skills, particularly the ability to lead others through proper engagement and motivation. Ability to develop and manage a budget, as well as analyze, organize, plan, and delegate responsibilities. Demonstrated skills in problem solving, decision making and conflict resolution. Exceptional customer service and interpersonal skills. Ability to effectively communicate and exchange information. Strong computer literacy, including with Microsoft Office products and maintenance management systems. Ability to develop knowledge of, respect for, and skills to engage with diverse backgrounds and cultures. Ability to work in a safe and efficient manner.
Experience in custodial operations in a higher education campus setting.
Working Conditions / Demands
The position requires remaining stationary for extended periods of time, reaching, grasping and lifting up to 10 pounds frequently, and 25 pounds occasionally. Frequent close vision activities such as reviewing, analyzing and recording data are required. Tasks and responsibilities are performed indoors most of the time under average temperature conditions. Mental concentration is required with frequent occasions of various types of interruptions. Multitasking and problem solving situations as well as managing and supervising multiple deadlines can induce stress.
Salary Plan: PAE
Salary Grade: 4FC
Job Function: Engineering, Trades, & Facilit
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.