Summary UMSL Triton Store is responsible for supporting the academic mission of University of Missouri, as well as supporting the UMSL brand through the sale of emblematic merchandise.
This position is primarily responsible for performing various customer service and retail sales functions.
Essential Functions Provide the highest level of customer service, including approaching customers with proper greeting, inquiring about their needs, maintaining a positive and friendly attitude and helping customers with their purchases, whether in person or on the phone. Create a positive shopping experience for the customer by demonstrating knowledge, care, interest and passion. Resolve customer complaints in a timely, positive manner. Refer unresolved customer complaints to the appropriate department or individual.
Maintain thorough knowledge of all departments on the sales floor, including a functional understanding of how textbooks are organized, where clothing items are back-stocked, how general reading books are arranged, etc. Remain proficient at operating a cash register to answer questions, but also supplement cashier staff, especially during peak times.
Maintain an effective and professional sales floor by ensuring all aspects of the sales floor remain stocked, well merchandised and clean according to established guidelines. Develop displays and product relocation as directed by student or department supervisors.
Ensure proper inventory controls are administered in a way to prevent loss. Advise department supervisors when inventory levels on the floor are not adequate. Utilize inventory worksheets to administer ad-hoc physical inventories to identify potential discrepancies. Maintain back stock according to established procedures, including maintaining a well-organized stock room, proper back stock inventory levels, etc.
Coordinate and assist with event planning and special promotions, including sidewalk sales, weekly specials, anniversary sales, holiday shopping events, summer welcome specials, homecoming weekend, graduation fair and others.
Maintain current knowledge of point of sale/computerized inventory control system.
Assist in training, coaching, motivating, disciplining and evaluating part-time and seasonal employees.
As with all positions, involvement with other duties and responsibilities is expected in order to serve the customer and maintain our University Stores mission.
Ability to communicate and comprehend verbal and written information/instruction.
Visual perception sufficient to examine merchandise and cash at close range.
Manual dexterity to handle cash, credit cards, etc., and operate a register.
Math skills sufficient to perform sales transactions.
Ability to stand for the duration of the assigned shift.
Ability to do light lifting for handling merchandise and products.
Ability to reach, bend, squat, climb, etc., as necessary to stock or retrieve merchandise.
The ability and patience to listen and understand the speech of a diverse customer base, considering cultural, demographic, geographic and other important factors influencing communication.
$9.45 per hour.
Shifts will vary.
Ability to work 20 hours per week minimum during Fall and Winter semesters and 25 hours per week minimum during back-to-school rush.
Proven ability to work well without direct supervision.
Work history showing a high level of customer service, dependability and professional attitude.
Experience and/or understanding and interest of the retail industry indicating knowledge of customer service and merchandising techniques.
This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits
The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.
To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
The University of Missouri?St. Louis (UMSL, commonly pronounced ""uhm-suhl"") is one of four universities in the University of Missouri System. Established in 1963, it is the newest university in the UM System, it is the largest university by enrollment in the St. Louis area with 16,809 students. UMSL's campus is located on the former grounds of the Bellerive Country Club in Saint Louis County, Missouri, United States, within the municipalities of Bellerive, Bel-Nor and Normandy. Additional facilities are located at the former site of Marillac College. UMSL is proud of its motivated, active student body, which consists of over 13,000 undergraduates and 3,500 graduate and professional degree seeing students. UMSL is home to 1,447 faculty members who deliver 54 bachelor's degree programs, 37 master's degree programs, 15 doctoral degree programs and the only professional degree in optometry in Missouri. UMSL provides 24 graduate certificate programs and two education specialist programs. Express Scripts, is the largest corporation in the country, has its headquarters located on a college campus. Express Scripts has 2,500 employees working on the UMSL campus.