The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 20 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Patients Navigator for African American communities offers individualized assistance to patients, families and caregivers to help overcome health system barriers and facilitate timely access to qualified medical and psychosocial care. Patient navigators serve as a critical link to connect our diverse patient population to local and national resources to meet basic life needs while undergoing cancer treatment. These government and privately funded sources of support (medical transportation, housing, financial concerns, insurance coverage, medication co-pays), are crucial to enabling patients to engage in treatment from the point of diagnosis and throughout the cancer continuum. Furthermore, our patient navigators provide essential cultural brokering and emotional support that also enables our patients to receive the needed medical and holistic care they need. This particular position will focus upon African American patients/families but will cross cover other areas as needed.
Assessing barriers to care and involve patients/families in creating potential solutions to problems, considering patient's physical and emotional status, reading level, health literacy, culture, language, and amount of information desired
Provide longitudinal support to patients throughout their treatment course
Identifying and arranging internal and/or external resources to meet patient needs. Continually expand knowledge of community and other resources, including immigration, DHSH, and financial resources
Serve as a link to clinical Social Work (and other supportive care services) to ensure patients are receiving the emotional and mental health care they need
Educating patients and caregivers on the multi-disciplinary nature of cancer treatment, the roles of team members, and what to expect from the health care system
Empowering patients by promoting self-management skills and providing information about resources and referrals
Encouraging active communication between patients/families and health care providers to help optimize patient outcomes
Assessing patients' capacity to self-advocate. Help patients optimize time with their treatment team by prioritizing questions, clarifying information, etc.
Contributing to patient navigation program development, implementation, and evaluation; follow through on special projects and assigned tasks as requested by supervisor
Demonstrating empathy and provide information and support within scope of practice; refer to licensed clinicians as appropriate
Adhering to organizational policies and procedures to ensure compliance with HIPAA, privacy, safety, and other regulations; document care provided in accordance with SCCA policies and procedures
In addition to the role/responsibilities detailed in the SCCA Patient Navigator II job description, the African American Patients Navigator will assume the following unique responsibilities as their orientation, capacity and patient demand allow. With guidance and support from their supervisor, the African American Patients Navigator will:
Reach out to current Black/African American patients in coordination with their existing Supportive Care service providers, and to incoming new Black/African American patients
Follow the Black/African American patients for the duration of their treatment, maintaining close relationships with patients and families, assessing and addressing emergent needs, and checking in even when there is not an identified episodic need
Serve non-African American patients as training needs require and capacity allows, until Black/African American patients-specific responsibilities fill their template. As needed and per the Supervisor, the incumbent will provide cross-coverage for other Navigators. As possible, other Navigation team members will provide backup to the incumbent.
Serve as an ambassador, educator and cultural broker to the health care teams and other SCCA staff so that Black/African American patients receive culturally appropriate care and services, and providers and staff develop improved cultural competence
Work closely with the Fred Hutch Office of Community Outreach and Engagement (OCOE) African American Patients Community Health Educator
Guide / participate in Black/African American patients outreach activities pertaining to cancer prevention, screening and treatment
Provide consultation and education to Black/African American patients, families and caregivers, SCCA providers and staff, and community members to enhance access to care, research and positive health oucomes for Black/African American patients
High school diploma or equivalent
Ability to communicate effectively and courteously with patients/families from diverse cultural backgrounds; sensitivity to the often stressful situations patients/families are facing; effective interpersonal skills
Ability to work well with diverse members of multidisciplinary team
Good written and oral communication skills; excellent organizational skills
Ability to work independently and shift easily from one task to another as needed. Ability to prioritize tasks, problem-solve daily, and complete work within deadlines
Strong organizational skills
Team player: timely communication, follows through on commitments, demonstrates reliability
Oral and written fluency in English
Working knowledge of community resources for the greater Puget Sound Region and beyond
Technical skills in Microsoft Office and other programs (EHR, etc.), as the job requires
Relate and work effectively with families, health care providers, social service agencies, and the public
Familiarity with cultural, health care and social practices of Black/African Americans
Successful experience in provision of community outreach and social services coordination to Black/African Americans
Interest in / prior experience with program development, innovation, experimentation
Current Washington State driver's license
BA/BS in Social Work or other health related field
Active Washington State nursing or social work license
Experience with and/or ties to underserved populations
Demonstrated understanding of oncology /medical terminology
Two years working in a hospital or other healthcare setting, especially working with oncology patients and their support persons
Experience in community clinic settings
Prior participation in operations research activities
Oral and written fluency in a language other than English
Experience in working with underserved populations
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.