Job Description Summary: The Community Director (CD) is a full-time, 12-month live-in, exempt position at Webster University. The CD coordinates the formative, administrative, and staff functions for a residential area housing approximately 340 - 450 beds within apartment style units. The CD will supervise 6 - 15 Resident Assistants (RAs) and 3 paraprofessional Assistant Community Directors. The CD will guide paraprofessional staff in administration, community development, and educational efforts. This position will also coordinate and direct departmental operations with Property Managers overseeing Housing & Residential Life off-campus spaces, coordinate student staff employment processes (e.g., marketing, hiring, accountability), take the lead on departmental projects, and coordinate developmental tasks. The CD plays a critical role in the safety and security of the residential community serving in the leadership staff on-call rotation; responding to facility, resident, etc emergencies. The CD assists with the management of the overall administration of the housing system, takes on the role of a student judicial officer, campus security authority, and assists with the coordination of staff selection, training, and evaluation. The CD also plays a central role in student retention efforts in coordination with Student Affairs divisional efforts.
Minimum Qualifications Masters degree in higher education and/or student affairs, or a related field; or a bachelors degree, with significant student leadership experience, plus 1-2 years of related full-time employment post-bachelors.
Preferred Qualifications Masters degree in higher education and/or student affairs, or a related field (related professional experience post-masters is preferred
Essential Duties Essential Duties and Responsibilities* Oversee the day-to-day operations of a residential population of approximately 340 450 students. Develop partnerships with off-campus property manager(s) of Housing & Residential Life (HRL) leased areas to administer work order process, and address student issues within these apartments. Supervise a staff of paraprofessional Resident Assistants, Assistant Community Directors, and Desk Attendants approximately 25 to 30 in total. Administer the student employment processes for HRL, including posting positions, evaluating relevant staff members, and managing student employment paperwork requirements. Participate in the residence life on-call rotation (includes holidays) to address after hours emergencies related to facilities, mental health, Title IX, student conflict, and other crisis situations. Adjudicate student conduct issues within the HRL system, as a university conduct officer.
Serve as the key contact for HRLs summer conference/camp program through contact with customers, development of contract documents, stellar customer service, summer day-to-day implementation with staff oversight, and administration of back-end invoice creation/processing. Provide guidance, input, and challenge toward HRL processes and procedures, in order to improve overall departmental operations. Perform administrative functions such as payroll, mediation processes, room changes, check-ins and check outs. Oversee the live-in staff selection process, including the development of recruitment materials, scheduling of interviews, and communications of decisions made. Develop and implement training for Desk Attendant staff members. Perform facilities operation functions such as monitoring maintenance requests, addressing incomplete maintenance issues, promptly addressing common area vandalism, and fostering relationships with maintenance and housekeeping staff. Provide oversight to student programming funds, including requisition, return, and auditing. Facilitate and evaluate the development of community and connection to Webster in the HRL system. Effectively communicate a number of constituencies: students, parents/student supporters, faulty, administration, campus partners, and vendors. Determine and create appropriate referrals for students to campus partners. Develop and maintain collaborative working relationships with Student Affairs staff. Provide direction, support, and challenge to develop globally minded citizens through the application of programmatic activities within the HRL system. Assist in coordination of live-in student staff training and training sessions. Encourage the development of student leaders and staff members through the accompaniment of students to conferences and/or meetings beyond campus. Participate in various university committees within and outside of Student Affairs. Represent HRL to prospective students, parents/student supporters, and other constituents through Admissions events.
Webster University is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to maintaining a culturally and academically diverse faculty and staff of the highest caliber. Accordingly, Webster University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, ethnicity, age, protected veteran or disabled status, genetic information, or any other characteristic protected by applicable law.
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With its home campus in St. Louis, Missouri, USA, Webster University comprises an action-oriented global network of faculty, staff, students and alumni who forge powerful bonds with each other and with their communities around the globe. Founded in 1915, Webster is a private non-profit university with students studying at campus locations in North America, Europe, Asia and Africa and in a robust learning environment online. The university is committed to ensuring high-quality learning experiences that transform students for global citizenship and individual excellence.