The University of Southern California (USC) is one of the worldâs leading private research universities.Â An anchor institution in Los Angeles, a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles.Â We are searching for exceptional individuals to help us fulfill our mission: Developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit.Â
The Vice President (VP) of HR Client Services and Partners oversees the HR consulting client services for a diverse set of schools and administrative units for the Universityâs HR organization. Serving as a strategic leader for the HR Partner (HRP) community, the VP of HR Client Services and Partners will collaborate with the senior HR team to build and continuously enhance a high performing University HRP function that aligns and fully integrates with the unique requirements of each academic and administrative unit. This role catalyzes change in HR services and mindset, leading the shift in HRP focus and driving the continuous improvement of an engaged, strategic HRP community in collaboration with the HR Centers of Expertise (COEs) to build a world-class HR organization.Â The VP of HR Client Services and Partners contributes to University strategies by identifying, prioritizing, and building organizational capabilities, behaviors, structures, and processes. The VP of HR Client Services and Partners builds strong relationships with all relevant stakeholders and consults with academic and administrative unit leaders on key initiatives to ensure alignment and delivery of integrated solutions for HR-related needs. This role requires perspective based on extensive, industry-leading expertise with organizational transformation, employee and labor relations, active collaboration, agility, technical excellence, and the ability to successfully partner with and advise senior business leaders and functional HR leads. This individual will introduce and drive innovative programs from concept through to delivery. The VP of HR Client Services and Partners reports directly to the Senior Vice President of Human Resources. This role will execute USCâs vision while championing USCâs culture and values.
The candidate for the position of Vice President of HR Client Services and Partners must meet the following qualifications:
Bachelorâs degree in organizational design and development, human resources, business administration, or another related field.
Seventeen years of experience in human capital management (specifically in HR Employee and Labor Relations).
Ten years of experience in a management or leadership role.
Three or more years of experience in a senior administrative or executive role for an organization.
An expert in employee and/or labor relations with extensive experience changing HR client service culture in a complex organization.
Strong knowledge of and experience with HR client services, employee and labor relations, talent management, compensation, learning and development, organizational development and design, mergers and acquisitions, change management, and diversity & inclusion.
Demonstrated success leading and implementing industry trends and best practices in HR Client Service.
Exceptional client-relationship management skills, along with demonstrated experience in developing consultative relationships with top executive leaders.
Demonstrated ability to influence decision-makers to think strategically and critically.
Demonstrated combination of strong business acumen and significant HR functional knowledge to guide the development of HR strategies to enable the business of the University.
Proven experience in a management role, with excellent leadership skills, including emotional intelligence capacity.
Experience building trust and credibility with key business leaders and stakeholders in a large, complex organization.
Demonstrated strategic critical thinking skills, and ability to simplify complex problems and develop compelling arguments for change.
Proven experience and skills fostering cultures of learning, experimentation, diversity and inclusion.
Extensive working knowledge of labor and employment laws and compliance.
Excellent verbal and written communication skills that can transcend various audiences at multiple levels (e.g., board of trustees).
Knowledge of current federal and state labor and benefits laws and regulations including ADA, ADEA, COBRA, EEOC, ERISA, FLSA, FMLA, Health Care Reform Act, HIPPA, OSHA, Pension Protection Act, Title 7, USERRA.
Familiarity with state laws such as CFRA, DFEH, IWC, PDA, Paid Family Leave, SDI, Unemployment, and Wage Orders.
The ideal candidate for the position of Vice President of HR Client Services and Partners has the following qualifications:
An advanced degree in business, resource management, or organizational development.
Experience with an evolving culture.
Experience in higher education
Experience in a consulting or consultative role.
Multi-industry experience at a large and reputable matrixed organization known for operational excellence.
Demonstrated ability to independently develop, drive, and contribute to comprehensive strategies and business plans in a rapidly changing environment is needed.
Experience negotiating and working with labor unions.
Demonstrated ability to develop, monitor and respond to HR and University metrics.
Ability to think strategically and synthesize complex business and financial data to develop innovative and holistic human capital solutions.
Proven experience building an effective, relevant HR consulting group to deliver integrated business solutions to clients.
Has a reputation for discretion, integrity, judgement, responsiveness and common sense.
Excellent judgment and demonstrated courage to take calculated risks that improve business performance.
Experience as a faculty member.
Experience in a unionized environment.
Proficiency with MS Word, Excel, PowerPoint, Workday and various systems/recruitment programs.
Additional human resources certification(s) (e.g., PHR or SPHR).
The candidate for the position of Vice President of HR Client Services and Partners will be responsible for:
Provide expert level consultation, guidance and support in all matters related to employee and labor relations. Demonstrate deep knowledge of HR client services, employee relations, talent management, compensation, learning and development, organizational development and design, change management, and diversity & inclusion. Attend meetings, conferences, and training sessions, representing the Universityâs collective workforce as necessary.
Collaborate with Senior VPâs, Center of Excellence management, and others in senior leadership roles, providing guidance where needed and contributing to the departmentâs long-term plans, continually developing strategies to place the university ahead of industry trends. Support line management by planning talent pipeline requirements and building structures in line with the demands of schools and units, and determines the appropriate resource allocation, staffing levels, and reporting structure. Demonstrate broad understanding of unitsâ business need and delivers world-class HR support of those needs.
Proactively leads client strategies and projects, providing critical coaching and context to enable partners to make customer focused contributions. Guide a successful HRP department, consisting of proactive and trusted thought partners, who are skilled in building relationships and delivering core employee relations and HR related services. Lead HR change management efforts in the field, engaging stakeholders and provide strong leadership to the team. Encourage diversity of thought, focusing on employee development and performance, and ensuring HRP team maintains currency with necessary skill sets.
Act as a senior consultant to the HRPs and academic and administrative units, leveraging HR Centers of Expertise to build and execute strong, integrated HR strategies, while leading and developing HR teams that support each clientâs unique business needs, culture, and objectives. Ensure stakeholder buy-in for strategies and processes; collaborate with other HR leaders to ensure optimal HR programs and protocols for application across the university. Develop and deliver presentations tailored to various levels of the organization.
Partner with the HR Senior Leadership team and other relevant stakeholders to provide guidance and implementation support on: organization development initiatives relating to culture transformation, organizational design and structure, change management projects, employee and leadership development, succession planning, and coaching and team effectiveness to support rapidly shifting demands. Assure the successful implementation of organizational changes through thorough change management plans, including staffing adjustments, recruitment and promotions, and working closely with Compensation and Talent Acquisition to achieve desired results.
Create and maintain an Employee and Labor Relations department, collaborating with employment counsel, HRPs, academic leaders, and key stakeholders to proactively mitigate risk and address concerns. Identify risks and opportunities across client organizations through predictive modeling tools that captures organizational trends and future events. Support HRP community during complex changes to business structures, resulting processes and the initiation of collaborative, timely responses to challenges. Leverage HR data analytics in support of decision making in the areas of recruitment, talent management, employee relations and engagement, performance and retention.
Assure compliance with federal and state labor and employment laws. Maintain consistent application of policies, bargaining agreements and contracts, such as employee relations processes across the university, while minimizing risk and ensuring a positive, ethical workplace environment. Oversee proactive measures (education and prevention), as well as reactive measures (non-title IX or VII investigations and the resolution of disputes). Interpret and apply University policies and assist unit(s) in the development of related guidelines and procedures. Cultivate an inclusive ethos with diversity of thought and innovative ideas while inspiring team members to demonstrate their best abilities to deliver meaningful results. Contribute to an inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders across the HR organization. Uphold the principles of the USC Code of Ethics.
Design and align an effective HRP team to support University and unit strategies. Facilitate initiatives to build a high-performing organization aligned with the Universityâs strategic leadership agenda.
Performs other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time.
The University of Southern California is an Equal Opportunity Employer.
Minimum Qualifications The candidate for the position of Vice President of HR Client Services and Partners must meet the following qualifications:Bachelorâs degree in organizational design and development, human resources, business administration, or another related field.Seventeen years of experience in human capital management (specifically in HR Employee and Labor Relations).Ten years of experience in a management or leadership role.Three or more years of experience in a senior administrative or executive role for an organization.
Internal Number: REQ20090799
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.