Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and weekend hours may be required.
First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning July 16, 2020.
Current employees will be given preferred consideration.
Student Services Professionals are responsible for providing a wide variety of professional services and activities ranging from preadmission to the university through postgraduation. The purpose of these services and activities is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers. Such services and activities may include providing information and guidance to students; assisting students to think through problems and select suitable solutions and courses of action; evaluating student needs and authorizing services; coordinating and administering programs, events, and projects; facilitating student involvement in campus life; advocating the needs of individual students and groups of students to university administrators, faculty and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions and challenges.
Under general supervision, incumbents in the Student Services Professional II classification perform moderately complex professional student service work in that assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This is the first level to require: planning; both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and acting as spokesperson within the area of expertise.
In addition, Student Services Professionals may serve as 'working supervisors' or lead persons.
Typical duties may include, but are not limited to:
Outreach and recruitment with the primary objective to increase the enrollment of Native-American students.
Implementing the goals of the Office of Outreach and Special Programs and the university Native American Initiatives.
Assist in executing programs and events that recruit and prepare Native American students for university enrollment.
Providing student advisement and guidance.
Assistance with the development and implementation of college preparation, access and enrollment programs and activities.
Represent the university in various educational and community programs.
Meet with tribal leaders, visit reservation communities, and engage with students in schools on and off reservations.
Plan experiences at CSUSB's San Bernardino and Palm Desert campuses that encourage students to plan for postsecondary education with a specific emphasis on enrollment in programs at CSUSB.
Meet with students to discuss admissions eligibility issues, provide pre-admission counseling to prospective students and customer service to students on a continuous basis in person, on the telephone.
Electronically enter prospective student information into the CSUSB database.
Make CSUSB presentations to students who visit the university; provide customer service via phone, email and in person to prospective students.
Assist with other projects related to processing of applications and entering transcripts.
Visit high schools and colleges to meet with students.
Participate in on-campus high profile recruitment events.
Review and analyze transcripts, test scores, GPA calculations, and unit counts to determine eligibility for admission to the University for transfer.
Review first time freshman applications for all programs including impacted majors.
Conducting assessment and evaluation tests, protocols and tools for processing, evaluating, recruiting, and program and services functions.
Prepares quarterly enrollment reports detailing application, admit and enrollment trends and prospective student inquiry analysis.
Maintain records related to admissions, academic programs, general education and related university information.
Maintain accurate information on CSUSB websites as it relates to Native American students.
Review and analyze K-12 regional/statewide and school/district-based enrollment data to help identify target schools and assist with the implementation of innovative outreach and recruitment strategies and visitations.
Determines the effectiveness of processes, programs, recruitment and services through comprehensive data-driven measurement and evaluation.
Other duties as assigned.
Education and Experience: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, psychology, educational counseling, or a job-related field. Specialized experience in public relations, data analysis, and records evaluations may be substituted for the required education on a year-for-year basis.
Experience in Tribal Relations, Native American Student Success or Indigenous Student Affairs.
Experience working with Native American communities in and around California.
Knowledge, Skills and Abilities:
Ability to reason logically, draw valid conclusions and make appropriate recommendations.
Ability to participate and contribute to group meetings, conferences and interviews.
Ability to clearly express ideas and recommendations both written and orally.
Ability to work with multicultural and ethnically diverse populations.
Ability to interact courteously and effectively with members of the university community and the public.
Familiarity with PC based computers and data base management software.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position may be 'Designated' under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:http://hrd.csusb.edu/conflictInterest.html This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.