Counsels prospective and current undergraduate and graduate students and families on Student Health services. Communicates various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their families via telephone, email, and online platforms. Conducts appointment and scheduling requests using health center internal systems. Performs student health inquiry analysis and provides historical review of business needs via internal and university systems and email communications. Handles student health insurance matters and serves as liaison between students and health insurance division or insurance providers. Evaluates student problems and refers students to appropriate student services office for additional assistance, as needed. Liaises with other offices on behalf of students to facilitate problem resolution. Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.
Minimum Education:â¢High school diploma or equivalent/GED required.â¢Bachelorsâ degree strongly preferred.Minimum Experience/Knowledge:â¢2 years of experience working in a customer and/or student services department/environment (or combination of that equals two or more years) in a higher education or medical facility preferred.â¢Demonstrated excellent interpersonal, oral, written and listening skills.â¢Experience in high-pressure and multi-tasking environment.Knowledge of HIPPA compliance and various health insurance types preferred.â¢Knowledge of medical terminology strongly preferred.â¢Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.â¢Flexible schedule and understanding of highly seasonal environment is essential.â¢Bilingual: Spanish, Chinese and other languages preferred.Required License/Certification:â¢Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
Internal Number: REQ20090630
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.