Location: Haverhill, MA Category: Professional Posted On: Wed Jul 1 2020 Job Description:
Full-Time Director, Center for Center for Corporate & Community Education: Director; Center for Corporate & Community Education; 37.5 hours per week; Non-Unit Professional Position
Anticipated start date:September 2020
Position Summary: The Director manages and sets strategy for the Center for Corporate and Community Education. This highly professional and innovative individual is responsible for the leadership, overall management, and advancement of customized education and training programs for both the corporate and community environment.
With a focus on customer service, the incumbent will work to modernize the center, increase revenue, and routinely assess offerings and strategy through data driven processes. The Director will coordinate and collaborate with division deans, department heads, and others, to create a synergistic relationship between non-credit and credit to allow for pathways to credit.
The Director oversees the Center for Corporate and Community Education which includes noncredit, corporate training, and Merrimack Valley MassHire.
Create an overarching strategic plan for the Center for Corporate and Community Education inclusive of objectives, goals, strategies, and measures with a focus on increased market share.
Develop a specific corporate training strategic plan for all regionally represented industry sectors and execute an annual operational plan that drives performance.
Oversee the development, strategy, planning, and evaluation of noncredit courses and certificates to ensure high quality learning opportunities are provided that meet the needs of the community and the department's revenue goals.
Set and report on the department's annual goals and accomplishments in cooperation with the VP.
Work collaboratively to strategically present all external NECC offerings for our constituencies including corporate, community, career services, etc. and work as a team on prospect priority management.
Develop and maintain collaborative partnerships with a wide range of stakeholders and organizations, both inside and outside the college.
Coordinate, align, and link all workforce development and corporate relations activities with NECC's Strategic Plan and with the needs of local, regional, and state partners (area businesses, vocational-technical schools, chambers of commerce, Workforce Investment Board, Department of Higher Education, etc.)
Work with the VP and other college staff to represent NECC at corporate and community events and projects, such as chambers of commerce, service organizations, and other activities as assigned.
Responsible for all aspects of business development and account management in Corporate Training.
Meet with potential and existing customers along with the Program Managers, at their businesses to sell education and training programs.
Maintain portfolio of corporate customers to manage.
Develop high-visibility networks with corporations in the community by attending business events, association and community meetings. Develops strategic partnerships on behalf of Center for Corporate and Community Education and the College.
Work with the VP to establish revenue goals and budgets; develop and manage the department budgets, and produce effective and timely financial reports.
Monitor funds and track expenditures in accordance with established policies and procedures.
Manage and track the revenue generated through all department programs and activities.
Responsible for overall profit and loss for Center for Corporate and Community Education
Oversee the department's marketing plans to ensure courses and certificates are marketed appropriately to meet the revenue goal.
Market contract training, courses, and workshops to existing and potential customers.
Coordinate with Marketing and Communications in the development and execution of a marketing plan that supports Center for Corporate and Community Education budget goals.
Utilize all aspects of new registration software to improve registration, accounts payable processes, data collection, marketing, and follow-up.
Make data driven decisions and lead team in building reports creating strategy based on numbers. Establish benchmarks, seek out best practices, and quarterly reports
Maintain current knowledge of trends and practices in the field through attendance at seminars, study, and review of literature. Benchmark - seek out best practices
Oversee the Occupational Advisory Board including managing meetings, building agendas, and incorporating recommendations into strategy.
Provide effective leadership and performance evaluation feedback. Support and encourages professional development opportunities.
Directly manage the following roles:
Community Education Program Manager working on non-credit with a small corporate portfolio
Corporate Education Program Manager overseeing corporate education and training
Director of Merrimack Valley MassHire
Coordinate with managers to develop: (a) appropriate student learning outcomes for training programs and (b) student-centered pedagogies that acknowledge different learning styles.
Work with program staff to identify areas of opportunity for the development of courses and certificates in workforce development, lifelong learning and personal enrichment and to develop marketing strategies for new courses and certificates.
Manage staff and support their professional development and growth.
Responsible for the oversight of the program staff who generate revenue for the College through the sale of on-site or on-campus organized contract training programs.
Foster and provide excellent customer service to both internal and external partners.
Provide leadership for the college attainment of Workforce Training Incentive Fund dollars- including oversight of appropriate course planning, monitoring, and reporting.
Liaise with enrollment staff to create the report that is submitted to the Mass Executive Office.
Participate in resource development and grant writing by creating budgets, writing copy, and working in consultation and partnership with the grants office.
Lead an effort to offer a wide range of contract training programs for a diverse client audience, including corporations, non-profit organizations, government agencies, and community organizations.
Collaborate with academic staff and faculty on workforce development/corporate courses and programs offered for credit.
Coordinate and collaborate with division deans, department heads, and others, to create a synergistic relationship between non-credit and credit to allow for pathways to credit.
Work in partnership with NECC faculty/adjunct faculty/staff members to build relationships for mutually-beneficial results.
Cultivate and expand new non-credit workforce development/corporate contracts, training and services for local businesses to meet the region's demand.
Negotiate contracts and agreements with trainers/consultants/sub-contractors and conducting oversight of these programs/services/operations.
Work with Massachusetts Association of Community College Business and Industry Directors (MACCBID), State Government representatives, Mass Executive Office of Community Colleges, Mass Colleges on-line, business associations (Chambers), Mass Office of Business Development, and Commonwealth Corporation, a quasi-state agency for workforce training fund grant needs.
Perform other related duties as assigned.
Other Duties and Responsibilities
Maintain current knowledge of trends and practices in the field through peer association, attendance at seminars and conferences, and review of literature.
Perform other related duties as required.
Have a working knowledge of other college offerings for corporate partners.
Bachelor's degree from an accredited college or university with major coursework in business, education, workforce development, training and development or related field.
Experience designing and executing contracts that ensure appropriate expenditure of funds in compliance with contract terms, local/state/federal regulations, and organizational policy, as well as developing comprehensive grant proposals, budget preparation, statement of work, memoranda of understanding, letters of support, record keeping, evaluation, and required reports.
Strong leadership skills with the ability to balance many projects at any given time.
Ability to travel extensively throughout the local area to cultivate working relationships with the community and across the state.
Budget development experience and management/supervisory skills.
Experience with goal setting, planning, and program and budget development.
Excellent interpersonal, communication, and presentation skills.
Prior experience with sales.
Strong customer service skills.
Experience working in a higher education environment.
Demonstrated professional experience with workforce development, building partnerships/collaborations with businesses and industries in a diverse, multicultural environment.
SALARY: Anticipated starting salary range is $90,000.00 - $115,000.00 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.
NECC is a public, two-year college that offers comprehensive academic programs of study leading to the Associate in Arts degree, the Associate in Science degree and Certificates of program completion.Our dedicated teaching faculty accept with enthusiasm the challenge of responding properly to the differing backgrounds of their students and, at the same time, directing and leading them toward broader understandings. Our faculty are deeply involved in the planning of each class and in the achievement of each student, and are equally dedicated to personal achievement. As well as the specialized academic opportunities and tutoring that the college provides for our students, our faculty have the time and the commitment to advise as well as instruct students, and to provide support and encouragement.