Rutgers, The State University of New Jersey, is seeking a Clinical Services Representative II for the Rutgers Health Group at the Robert Wood Johnson Medical School.
The RWJMG Clinical Services Representative II performs administrative tasks as assigned to support effective and efficient office operations.
Among the key duties of this position are the following:
Answers the telephone with a pleasant demeanor, always identifying self, and location.
Competently performs the following financial functions based on assignment: scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre certification numbers; performs online insurance verification to assist patient with their payment options.
Maintains computer databases entering changes in demographic, insurance, and other information as required.
Collects co pays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions.
Monitors patient flow and communicates with any issues or problems that arise with the clinical staff; seeks assistance from clinical staff when communication back to the waiting room is needed.
Minimum Education and Experience:
Two (2) years of progressively responsible clerical experience required, preferably in a physician office or other medical setting.
Prior experience accessing and retrieving information from computer database.
Required Knowledge, Skills, and Abilities:
Ability to understand and follow oral and written instructions.
Strong oral and written communications skills.
Ability to work in stressful environment while maintaining a professional demeanor and customer series orientation .
Familiarity with billing and collections software.
Prior experience in billing and collections or other business oriented processes.
Familiarity with medical terminology.
Posting Number: 20ST1124
Location: Downtown New Brunswick
Internal Number: 116321
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.