The Technical Supervisor of thye Merrimack Valley laboratory is responsible for the technical and administrative management of the laboratory, including general chemistry assays, immunoassays, hematology, coagulation, and urinalysis. This position is under the direction of the Administrative Director and the Medical Director of DFCI Longwood Clinical Laboratory. The position provides technical supervision on site, and is responsible for the proper performance of all assays performed by staff working in the clinical laboratory. The supervisor is responsible for ensuring compliance with all regulatory requirements as they pertain to the laboratory. In addition, the supervisor demonstrates compliance with all elements of the DFCI Code of Conduct and Ethical Behavior. The supervisor also must comply with all Institute policies regarding the confidentiality of patient information and the lawful use of any computerized patient data.
The technical supervisor is responsible for the technical and scientific oversight of the laboratory.
The technical supervisor must be accessible to the laboratory to provide on-site, telephone, or electronic consultation or ensure adequate supervision is in place.
The technical supervisor is responsible per federal regulations for-
(1) Selection of the test methodology that is appropriate for the clinical use of the test results;
(2) Verification of the test procedures performed and establishment of the laboratory's test performance characteristics, including the precision and accuracy of each test and test system;
(3) Enrollment and participation in an approved proficiency testing program commensurate with the services offered;
(4) Establishing a quality control and quality assessment program appropriate for the testing performed and establishing the parameters for acceptable levels of analytic performance; ensures that these levels are maintained throughout the entire testing process from the initial receipt of the specimen, through sample analysis and reporting of test results for all ordered lab tests;
(5) Resolving technical and process problems and ensuring that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications;
(6) Ensuring that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly;
(7) Identifying training needs and assuring each individual performing tests receives regular in-service training and education appropriate for the type and complexity of the laboratory services performed;
(8) Evaluating the competency of all testing personnel and assuring that the staff maintain their competency to perform test procedures and report test results promptly, accurately and proficiently.
(9) Evaluating and documenting the performance of individuals responsible for high complexity testing at least semiannually during the first year the individual tests patient specimens. Thereafter, evaluations must be performed at least annually unless test methodology or instrumentation changes, in which case, prior to reporting patient test results, the individual's performance must be reevaluated to include the use of the new test methodology or instrumentation.
Administration of Human Resources policies regarding hiring, termination, training, and any change in status of qualified laboratory staff.
Administration of performance reviews, competency evaluations, and provision of training and continuing education for staff.
Ensures adequate staff coverage; may cover available shifts as needed
Preparation of a cost-effective laboratory budget, subject to review and approval of the Directors
Planning and scheduling staff; may be required to work on the bench as-needed to assure provision of service, in which case must maintain/demonstrate proficiency in testing performed in the laboratory.
Ongoing review and improvement of existing testing procedures and development of new procedures as needed.
Assures appropriate document control (i.e written procedures are revised and/or new procedures are developed as needed, and that the procedure manuals are reviewed on an annual basis).
Assures communication between staff, Medical Director, and lab administration.
Works effectively with Information Technology as needed
Demonstrates proficiency in the use of the DFCI Safety Reporting [incident] system; understand laboratory safety to ensure appropriate and safe environment for lab staff.
All other duties as assigned.
Supervisory Responsibilities: direct supervision of 5-8 technicians/technologists
Bachelor's degree in a lab-related science, MT (ASCP) or nationally recognized equivalent preferred. Minimum of 5 to 7 year of experience working in a high complexity clinical laboratory required; minimum of 6 months in the appropriate subspecialties of Chemistry and Hematology preferred. Management and/or supervisory experience preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Ability to work in a fast-paced environment and multi-task as needed
Demonstrated ability to delegate when necessary, wiht their team
Knowledge of a variety of computer application systems including laboratory computer systems
Works effectively and efficiently under pressure and during emergency situations
Flexible in thinking and adaptable to a constantly changing environment
Demonstrated ability to be reliable and dependable under a variety of circumstances
Strong interpersonal skills including responsiveness to staff and clinical provider needs
Ability to communicate effectively and professionally (written and verbal)
Internal Number: 2020-19879
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.